That is embarrassing to ask a customer to do this to a tank in their home. Embarrassing.Well, I purchased the RedSea S-850 a few months ago. Low and behold, the silicone developed a bubble on the front edge.
I have been working with RedSea about the issue and they said it was NOT in a structural part of the tank. They sent me a "kit" to fix it. I haven't fixed it yet. The kit included several needles and a needle attachment to the silicone tubes, that I had to purchase. I did the research and finally purchased what I think is the best silicone on the market. I am still a little nervous of doing the repair myself.
What I am worried about; they said it wasn't in the area that was structural to the tank, but I am worried about other "bubbles" showing up in area that are NOT visible that are structural. Considering this is 200+ gallons of water sitting in my house that may go pop.
This tank is only 4 months old, FYI
I tried to fix it, with the needles, it didn't go well. Now there are needle marks and it didn't fill the hole. Kept putting silicone in the hole and never seem to fill the hole. Used about a 1/4 of a standard tube size. The area is still there and still visible but not fixed.
What other solution would you recommend?
I haven't responded to them yet, about the "fix".
This is a not a good fix...
Wow what a joke. I can’t believe a company could be this clueless. Asking someone to poke into their silicone.I tried to fix it, with the needles, it didn't go well. Now there are needle marks and it didn't fill the hole. Kept putting silicone in the hole and never seem to fill the hole. Used about a 1/4 of a standard tube size. The area is still there and still visible but not fixed.
What other solution would you recommend?
I haven't responded to them yet, about the "fix".
This is a not a good fix...
Somewhat, I do have to say RS did try to find a company to come out and try this, but I live in a "city" that the nearest RS dealer is about 200 to 250 miles away.
This was at the direction of RS so the warranty is still good. I asked them and the answer to that question was yes, the warranty would still be on the tank for other issues.
Agree.
Maybe have some on hand for the "just in case" moment too. I have 3 stacked in my garage.Somewhat, I do have to say RS did try to find a company to come out and try this, but I live in a "city" that the nearest RS dealer is about 200 to 250 miles away.
This was at the direction of RS so the warranty is still good. I asked them and the answer to that question was yes, the warranty would still be on the tank for other issues.
Agree.
Going to contact RS in the morning and see what else they want to try or get them to replace it. Will need several of the brute trash cans to save the water... if it gets replaced.
Wait you actually tried to fix it with needles?!?I tried to fix it, with the needles, it didn't go well. Now there are needle marks and it didn't fill the hole. Kept putting silicone in the hole and never seem to fill the hole. Used about a 1/4 of a standard tube size. The area is still there and still visible but not fixed.
What other solution would you recommend?
I haven't responded to them yet, about the "fix".
This is a not a good fix...
OP does not have many options. Once he acupunctured his tank, any warranty claim is void.
Hopefully you win the fight and then sell the tank for your troublesI tried to fix it, with the needles, it didn't go well. Now there are needle marks and it didn't fill the hole. Kept putting silicone in the hole and never seem to fill the hole. Used about a 1/4 of a standard tube size. The area is still there and still visible but not fixed.
What other solution would you recommend?
I haven't responded to them yet, about the "fix".
This is a not a good fix...
If I had 160 gallons of water on the floor I’d be looking for a new wife instead of a new tank. Glad to hear they took care of ya though.
Somewhat, I do have to say RS did try to find a company to come out and try this, but I live in a "city" that the nearest RS dealer is about 200 to 250 miles away.
This was at the direction of RS so the warranty is still good. I asked them and the answer to that question was yes, the warranty would still be on the tank for other issues.
Agree.
Going to contact RS in the morning and see what else they want to try or get them to replace it. Will need several of the brute trash cans to save the water... if it gets replaced.
If I could do it over, which will happen next year; I'll be buying a CADE 2100.
They are replacing it under warranty. I think it got lost in the internet, I was directed by RedSea to try and repair it with the items they sent me. I was willing to work with them. I do feel better that it will be replaced. But not looking forward to swapping the out the tank, etc.
