.
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Sorry for a bit if ignorance, but where are you getting these numbers? Millions plural with an M?
From my understanding:
The seams on the g1 were too thin and poorly designed. It was too easy to use a scraper and go right through the silicone. It also put a lot of pressure on the minimal surface area of the silicone between the panes, even if you didn’t nick it with a scraper. Unlike other tanks, they didn't use any (significant) silicone on the inside of the tank; only between the panes. Probably to make the black borders look as thin as possible. Other tanks, like the IM tanks, put silicone in-between the panes, then additional silicone on the inside of the tank. It makes the seam look thicker, but makes it much more robust.
In the G2, they not only added silicone in the tank (not just between the panes), but also added “plastic armor” to the seam.
The G2 also has thicker glass, so more surface area for the silicone.
They made these changes because they know they (massively) screwed up with the g1.
For the larger tanks, the g2 also supports the front overhanging panel with aluminum in the stand.
Old g1 seam:
New g2 seam (beginning of video):
All that being said though…the tank definitely improved, but the company did not. Their warranty and customer service is still the same. Personally, I wouldn’t do business with them or support them in any way again, but that is for you to decide.
From my understanding:
The seams on the g1 were too thin and poorly designed. It was too easy to use a scraper and go right through the silicone. It also put a lot of pressure on the minimal surface area of the silicone between the panes, even if you didn’t nick it with a scraper. Unlike other tanks, they didn't use any (significant) silicone on the inside of the tank; only between the panes. Probably to make the black borders look as thin as possible. Other tanks, like the IM tanks, put silicone in-between the panes, then additional silicone on the inside of the tank. It makes the seam look thicker, but makes it much more robust.
In the G2, they not only added silicone in the tank (not just between the panes), but also added “plastic armor” to the seam.
The G2 also has thicker glass, so more surface area for the silicone.
They made these changes because they know they (massively) screwed up with the g1.
For the larger tanks, the g2 also supports the front overhanging panel with aluminum in the stand.
Old g1 seam:
New g2 seam (beginning of video):
All that being said though…the tank definitely improved, but the company did not. Their warranty and customer service is still the same. Personally, I wouldn’t do business with them or support them in any way again, but that is for you to decide.
That's not relevant in this case; I did not import or buy the tank from China, I bought from my LFS. So all Red Sea warranties and UK statutory rights are valid and enforceable.Amanda - “our tanks don’t fail” ,you can purchase another if you like
My apologies,Ill just stick with the they are a bad company that doesn’t honor their warranty in the USA only then
After seeing that post on Facebook (and they rook it down) about that tank failure and it ruined there entire floor and red sea was like “we will give you 50% off” i will NEVER buy there tanks. I think there other products are great and i use a bunch (all there elements, doser and skimmer) but the tanks are a huge issue.
No apology required I assure you. My concerns about the place of manufacture is based on my own experience of Chinese made products. They seem to have turned built in obsolescence into an art form, with things falling apart within days of taking them out of the box. The only thing produced in China that seems to have any longevity is Covid 19, but perhaps we shouldn't go there...
I just ordered a RS 350 G3, and after reading your post, I’m now interested in knowing how you clean the glass up to the seam?
In one word, carefully ha
I am making the point that there are literally lots of red sea tanks on the market.
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Sorry for a bit if ignorance, but where are you getting these numbers? Millions plural with an M?
Three times it’s randomly been brought up in this thread by (possibly) three different people, as if to give an excuse for their customer service somehow?
I’m reading this thread going “there’s that word again…”
Assuming average sale price of 2500, wouldn’t that make their revenue 5 Billion dollars with a B on 2 million tanks sold? Even if you assume they sold the same amount each year, that’s 625 million a year (8 years since g1 released) in just red sea reefer tank sales. And that’s not including sales from salt, test kits, additives, equipment, etc which probably makes much more than their tank sales.
Looking up how much revenue they have gives around 5-8mil revenue per year. (Unsure if completely accurate.)
Around 2 million people worldwide own a saltwater aquarium, 800k in the usa.
Other aquarium industry numbers/statistics: https://www.saltwateraquariumblog.com/aquarium-industry-statistics/
Something isn’t adding up?
Also, thousands of posts regarding issues? That could potentially be a extremely large percentage…
Well, I purchased the RedSea S-850 a few months ago. Low and behold, the silicone developed a bubble on the front edge.
I have been working with RedSea about the issue and they said it was NOT in a structural part of the tank. They sent me a "kit" to fix it. I haven't fixed it yet. The kit included several needles and a needle attachment to the silicone tubes, that I had to purchase. I did the research and finally purchased what I think is the best silicone on the market. I am still a little nervous of doing the repair myself.
What I am worried about; they said it wasn't in the area that was structural to the tank, but I am worried about other "bubbles" showing up in area that are NOT visible that are structural. Considering this is 200+ gallons of water sitting in my house that may go pop.
This tank is only 4 months old, FYI
