Is My Tank About to Bust a Seam?

[SpyC]

I have an IM 50ext that is level, but I noticed this afternoon that the left panel has slughtly pulled away from the front panel on the bottom right. All other panels and seams look good. is my tank about to blow a seam? We have already emailed IM.

 

[YaboiNathan]

Look like you need a tank swap asap.

 

[SpyC]

Look like you need a tank swap asap.

Thank you internet stranger for confirming our view on this. Just spent the last 3.5 hours moving rock, livestock, basic apex equipment, and a skimmer with new Eggcrate stand to a 40g spare tank we had from moving. It could be the anxiety, but we swear the gap got worse as we were working on the move.

 

[YaboiNathan]

No problem

 

[Idech]

You did the right thing. It sucks.

 

[Dmmz]

Hopefully im gets back to you I am ordering one and want to see how they handle this. How old is the tank?

 

[SpyC]

Hopefully im gets back to you I am ordering one and want to see how they handle this. How old is the tank?

The tank is about 17 months old. I am hoping they handle it well, but we may take this opportunity to upgrade to a larger CADE. Then we'd use the hopeful replacement for a seahorse tank. Really unsure where the issue is. The tank was nearly perfectly level.

 

[SpyC]

The current temporary holding tank while all this gets sorted out. Really glad I cleaded and wiped the glass down this afternoon.

 

[Katrina71]

I like the way you have taken this opportunity to least consider a way to upgrade! Seriously, you acted quickly. Smart.

 

[SpyC]

Finally had a chance to inspect everything and I think the stand staded failing. This was square when the tanm was placed on it.

 

[VintageReefer]

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[SpyC]

Welp, 48 hours after the emergency move and our semi storm clownfish is MIA. There is too much rock in the tank for us to tell if he is hiding, missing, stuck, of dead. This entire fiasco has been an absolute pain.

 

[SpyC]

Hopefully im gets back to you I am ordering one and want to see how they handle this. How old is the tank?

IM emailed us back within 30 minutes of them opening, but despite the site asking for photos, they want a video. I assume this is to prove we own the tank more than proof of an issue. We can't get this to them until closer to 5pm est, but they are on the west coast and we are hopeful we will get a reply before they close at 8pm est.

 

[Dmmz]

IM emailed us back within 30 minutes of them opening, but despite the site asking for photos, they want a video. I assume this is to prove we own the tank more than proof of an issue. We can't get this to them until closer to 5pm est, but they are on the west coast and we are hopeful we will get a reply before they close at 8pm est.

Thanks for the update I hope all goes well for you

 

[SpyC]

Thanks for the update I hope all goes well for you

We have sent 2 videos and at least a dozen photos. They keep repeating that the warranty is only for a year and currently believe it is just the bezel. No other seams have the silicone breaking away from the other panes. I have accepted that this will become a fight.

 

[SpyC]

Thanks for the update I hope all goes well for you

IM replied to us today stating that because the tank has not experienced a full blowout and the front part of the silicone is still attached that it is structually sound and refuse to provide fuether assistance. We will never us another IM product or recommend them to anyone. You shouldn't need a full seam failure to obtain assistance.

 

[Readywriter]

Jeez aqueon is more helpful than that.

 

[jackson6745]

IM replied to us today stating that because the tank has not experienced a full blowout and the front part of the silicone is still attached that it is structually sound and refuse to provide fuether assistance. We will never us another IM product or recommend them to anyone. You shouldn't need a full seam failure to obtain assistance.

That’s not good to hear considering that i have a 200g from them. Sorry for this. Perhaps show them the blowout after you get a new tank to replace it. Did they at least offer a discount on a replacement tank?

 

[Fishgeek88]

Sounds about right from IM. They have very poor customer service.

 

[SpyC]

That’s not good to hear considering that i have a 200g from them. Sorry for this. Perhaps show them the blowout after you get a new tank to replace it. Did they at least offer a discount on a replacement tank?

They offered absolutely nothing. I have requested a call from them and hope to go into more detail over the phone when/if they call.

We were going to buy a larger tank from them when we moved too. I know one tank isn't much of a loss for them, but would be nice if they did anything.