I Received a NEW Trident NP Nitrate & Phosphate Tester!!!!

[slythy]

I just did a factory reset and restart. I guess at noon I will see if it reads any better. I am wondering if its truely a programing issue or if its a reagent issue. I'm so heavily invested into the neptune system that I cant reasonably switch to a maven.

 

[reef_ranch]

To provide a bit more data here, my Trident NP has not had any issues. I have tested it against Hanna and Mastertronic and al three are within their respective margins of error. (Yes, even the Mastertonic which has not always been the case!)

I'm also happy that the NP is able to track changes in my nutrients as I adjust my carbon and ammonium bicarbonate dosing. YMMV but I'm happy with it.

 

[slythy]

To provide a bit more data here, my Trident NP has not had any issues. I have tested it against Hanna and Mastertronic and al three are within their respective margins of error. (Yes, even the Mastertonic which has not always been the case!)

I'm also happy that the NP is able to track changes in my nutrients as I adjust my carbon and ammonium bicarbonate dosing. YMMV but I'm happy with it.

Thats great, glad to hear some people arent having issues. Mine has trailed to zero but resetting it seems to have brought it back.

 

[cubsfan16]

Thats great, glad to hear some people arent having issues. Mine has trailed to zero but resetting it seems to have brought it back.

Let us know how it continues. I’m out of town for 10days just trying to keep my po4 reading .01 or above so I know something is there. Figure I will try the reset when I return.

 

[Bartanto]

Mine trailed to 0 phos like clockwork after calibration compared against .05 on two different Hanna’s. Left it for a week - 0’s on all auto tests, .05 on two Hanna’s. Did factory initialization then reset and just auto tested at .04 phos. (Nitrate has been close enough and didn’t change after factory/reset).

What are the odds this issue can be fixed??

 

[cubsfan16]

Mine trailed to 0 phos like clockwork after calibration compared against .05 on two different Hanna’s. Left it for a week - 0’s on all auto tests, .05 on two Hanna’s. Did factory initialization then reset and just auto tested at .04 phos. (Nitrate has been close enough and didn’t change after factory/reset).

What are the odds this issue can be fixed??

That would be awesome. Let us know how it looks after a week or so. Mine started spot on but dropped after 2-3 days.

 

[Bartanto]

That would be awesome. Let us know how it looks after a week or so. Mine started spot on but dropped after 2-3 days.

I will. My question was more of a ‘can the manufacturer actually fix the problem’? - at some point I presume we’re all going to need to calibrate…

 

[thedon986]

@Fr4nkthet4nk read back a few pages about what some others have done to get their units back on track….for now

 

[RoanokeReef]

Well there's hope that theyre fixing it, new AOS update -
This AOS version:

• contains updated DOS QuietDrive firmware (v009), which addresses all known issues with DOS QuietDrive.
• contains updated Trident NP firmware (v038), which has numerous changes, including:
  • resolving an issue that can cause PO4 test results to be incorrect after calibration
  • improving error detection and reporting logic
  • enhanced initialization process with additional diagnostic checks

 

[cubsfan16]

Just saw this as well this morning . Fingers crossed this resolves the issue.

 

[slythy]

This is actually a ton faster than I thought they would attempt to fix it.

 

[jimfish98]

Updated mine this morning. Neptune NP read Nitrates at 14 and Phos at .09 at 7am today. Update went in and first thing I saw was my history was deleted. Nitrates stayed the same and now Phos was updated to .95 without a test being run. Going through initializing and now getting a no water sample error. I am thinking one bug was just traded for another. See myself recalibrating it today before running any more tests.

Update- Restart cleared the no water sample error and my history came back. Display still showing .95 Phos while the history chart is showing .09. Running a calibration now and then will retest.

 

[thedon986]

Well there's hope that theyre fixing it, new AOS update -
This AOS version:

• contains updated DOS QuietDrive firmware (v009), which addresses all known issues with DOS QuietDrive.
• contains updated Trident NP firmware (v038), which has numerous changes, including:
  • resolving an issue that can cause PO4 test results to be incorrect after calibration
  • improving error detection and reporting logic
  • enhanced initialization process with additional diagnostic checks

I wonder why they couldn't just tell people on their support tickets they know the zeros after calibration are an issue and they are working on it

 

[reef_ranch]

Updated mine this morning. Neptune NP read Nitrates at 14 and Phos at .09 at 7am today. Update went in and first thing I saw was my history was deleted. Nitrates stayed the same and now Phos was updated to .95 without a test being run. Going through initializing and now getting a no water sample error. I am thinking one bug was just traded for another. See myself recalibrating it today before running any more tests.

Update- Restart cleared the no water sample error and my history came back. Display still showing .95 Phos while the history chart is showing .09. Running a calibration now and then will retest.

I updated as well and while my history did not delete, the phosphate reading on the widget went from .19 to 1.99. The test graph still shows the correct .19 result so hopefully this is an easy reporting error to correct. I rebooted the Apex and the Trident NP but that didn't resolve the issue. I submitted a ticket this morning.

 

[JeffB418]

I did the update. Prior to update my result has been 0.03 for the last 3 days. Even tho I’ve been feeding and Hanna showed an increase from 0.03 to 0.06 over those same 3 days. So while still in the margin of error, I was hoping for some trend. This was after factory resetting last week.

I did the update and phos showed 0.31 and then I forced a manual test and it came back with 0.05 twice. Which is much closer to the Hanna 0.06 result. So it’s possible the update might be helping. Time will tell.

 

[reef_ranch]

i'm worried the update is pushing the decimal point over one to the left!

 

[slythy]

i'm worried the update is pushing the decimal point over one to the left!

I am thinking this has happened as well. As long as I know its off by just a factor of 10 but its accurate im much happier than a $700 RNG Machine.

 

[CreatiVe2]

To provide a bit more data here, my Trident NP has not had any issues. I have tested it against Hanna and Mastertronic and al three are within their respective margins of error. (Yes, even the Mastertonic which has not always been the case!)

I'm also happy that the NP is able to track changes in my nutrients as I adjust my carbon and ammonium bicarbonate dosing. YMMV but I'm happy with it.

As the OP I also want to reinforce this post, I have had zero issues since day one of installing the trident np. I have not calibrated, I have not reset, reinitialized, perform any of the troubleshooting steps. The NP is spot on within margin of error for my Hannah tests, I have the NP testing once daily at 8:00 a.m. and the results Trend with my feeding, and dosing of ammonium chloride. I will post again once my reagents run out, and I have to Prime new ones. It will be interesting to see what the calibration process is then. Along with the new firmware update. I am sorry a handful of you are experiencing issues, but please look on the bright side that Neptune is aware, and issuing firmware fixes in a timely manner.

 

[jimfish98]

Updated mine this morning. Neptune NP read Nitrates at 14 and Phos at .09 at 7am today. Update went in and first thing I saw was my history was deleted. Nitrates stayed the same and now Phos was updated to .95 without a test being run. Going through initializing and now getting a no water sample error. I am thinking one bug was just traded for another. See myself recalibrating it today before running any more tests.

Update- Restart cleared the no water sample error and my history came back. Display still showing .95 Phos while the history chart is showing .09. Running a calibration now and then will retest.

After calibration and a retest, Nitrates remain the same, Phos is at .19. I may have to take a sample and run to the store as I run another test to see how accurate this thing is now.

 

[Sisterlimonpot]

The release of the Trident NP is becoming a Massive S#!T Show. I made a video where I discussed my thoughts on BRS and Neptune Systems. For anyone interested in checking it out - .

BRS is not the company it used to be where they provided unbiased reviews to help reefers like you and I out. Before the merger, they provided real information about products to educate reefers where to invest their hard earned money. After the merger, this is not the case any longer.

@simplety has a great video he shared on his review of the Trident NP. I encourage anyone considering this product to check it out. That video is available here -

It definitely seems like you're making a lot of subjective conclusions with very little fact and only speculation.

One thing that is worth reflecting on is thinking about it from different perspectives.

what if shedding all the inventory from brs was a move to renegotiate margins? That seems more plausible than, "let's cut sales on popular product and shrink our market share". The "spite" angle, although drums up emotions and sparks debate, just doesn't seem like something a company would do.

Another perspective is that coral view was a pipeline to overseas products and it's very likely that depending on how secure their contracts are with these companies, perhaps APL is simply wanting to go directly to the source. Again, that seems more plausible than "Spite".

I also go a step further and know that there are private areas on the internet where people gather and knowingly, willingly create a front for propaganda. Recently, Hydros has been the focus of one of these propaganda campaigns. It doesn't take much to know that hydros is a shell of what people are saying it is, however the conversations that surround it seem to make it a direct competitor to GHL and Neptune. Which arguably far from the truth.

Based on your experience, you definitely have strong emotional animosity towards neptune to the point it inspired you to make and edit a long video. I get the need to let off steam, but you'd have to accompany accusations with fact.

Whether or not your part of the propaganda machine or a product of their efforts, I'd be skeptical of what you hear and read about the drama surrounding this topic.

It's not far fetched to think that if companies start to lose revenue based on the economic climate, CV would be more likely to go under before APL. There's no doubt there is a retraction in the industry It's going to be a tough road ahead for CV as well as those that bought into their ecosystem knowing there's a strong chance that hydros will fail just like many controller products before them.

Don't take my work for it, look at all the controllers that have came and gone from our hobby.

https://aquariumcontrollers.com/files/controllers.html

When given the big picture things start to seem outlandish when people speculate while looking through a microscope.

I get that emotions want Neptune, BRS, Ecotech, AI to fail, but wouldn't the smaller companies go down before the behemoth?

Do you think that perhaps CV realizes this and is using unorthodox techniques to shape the narrative in their favor?