WARNING: Avoid latest AOS updates!

[Joe Carioti]

This seems to only be affecting DOS and trident users?

The only commonality between the handful of issues I've personally be able to verify myself was the presence of a DOS QD on the system, which implies the system is on one of the two newest AOS versions.

I've seen reports of regular DOS owners have overdose issues, but no one that's said as much has reached out to me so I can verify.

If you have a DOS or DOS QD and you suspect it's not following the programmed schedule, please reach out to me. DM me here, DM me on Facebook, reply to this thread, anything.

 

[Bpp124987]

My other apex + trident are out of date, and I can still do this manually:

But I can also go to it in the task as well. Are you sure you're not clicking the trident NP that's shown up now?

Thank you!!! And thank you @Joe Carioti fornyour reply also!

My eyes just didn’t see the “old” trident tasks only saw the disabled np tasks.

So crises averted thank you folks!!!

 

[slythy]

Is this happening on V3’s only? I havent noticed anything weird on my V2. I have 3 dos and a trident. I updated head firmware but not dos firmware

 

[hunterallen40]

Is this happening on V3’s only? I havent noticed anything weird on my V2. I have 3 dos and a trident. I updated head firmware but not dos firmware

No, this is happening with mine, and mine is a second generation apex.

 

[PocketGoose]

Just to be clear - after your unit overdosed, your dashboard didn't register anything being dosed into the tank?

I tested my alk for the first time in few days today and it was higher than I anticipated, probably just a coincidence. I also have not been home..this has me a touch worried haha

 

[hunterallen40]

Just to be clear - after your unit overdosed, your dashboard didn't register anything being dosed into the tank?

I tested my alk for the first time in few days today and it was higher than I anticipated, probably just a coincidence. I also have not been home..this has me a touch worried haha

Correct -- the doser head was on, and the dosing log showed nothing dosed.

If it's just slightly higher than usual, I would say your demand is probably lower than it typically is for one reason or another (or your test is higher than usual).

If it's off the charts, however, that's a different story... What are you dosing? If you're dosing soda ash / kalkwasser / NaOH you'll see your pH go through the roof as well.

 

[PocketGoose]

Correct -- the doser head was on, and the dosing log showed nothing dosed.

If it's just slightly higher than usual, I would say your demand is probably lower than it typically is for one reason or another (or your test is higher than usual).

If it's off the charts, however, that's a different story... What are you dosing? If you're dosing soda ash / kalkwasser / NaOH you'll see your pH go through the roof as well.

My thoughts as well..I just don't like hearing about these issues after I completed the update ha!!

I've been working out of town quite a lot recently, I'm not sure my gf would notice or not if it was continually dosing. I'll have to let her know.

Kalk and A4R. I have not noticed pH abnormalities, just went through my logs after reading this. Thanks for bringing this to everyone's attention.

 

[hunterallen40]

My thoughts as well..I just don't like hearing about these issues after I completed the update ha!!

I've been working out of town quite a lot recently, I'm not sure my gf would notice or not if it was continually dosing. I'll have to let her know.

Kalk and A4R. I have not noticed pH abnormalities, just went through my logs after reading this. Thanks for bringing this to everyone's attention.

Absolutely. If your doser happens to not use the 1link and instead uses a DC adapter, I'd recommend adding a rule to forcefully turn it off by cutting power to it.

Unfortunately, if it's your AFR, there's not really a great indicator for that. If kalkwasser, then the pH is a great indicator.

 

[Thales]

I installed a QD on one my APEX's this morning.

Had to update Fusion to make it work.

Update went fine, and everything came back on - well one WAV that I suspet hasn't been working for a month but I missed it was missing...repalced with a back up and all good.

The 2 current DOS on that system are functioning properly so far. I copied the code for one of the current DOS (100000ml/day) to the QD and the two seem to be running about the same, turning off and turning on.

Seemed relevent even though I don't have the problem some are reporting. Forgiveness please if not.

 

[Troylee]

Absolutely. If your doser happens to not use the 1link and instead uses a DC adapter, I'd recommend adding a rule to forcefully turn it off by cutting power to it.

Unfortunately, if it's your AFR, there's not really a great indicator for that. If kalkwasser, then the pH is a great indicator.

That’s my issue.. mine is ran off the wallwart power supply but I only use my dos for bacto balance and all for reef… I don’t see any safe haven in my scenario. Rrrrr

 

[A_Blind_Reefer]

That’s my issue.. mine is ran off the wallwart power supply but I only use my dos for bacto balance and all for reef… I don’t see any safe haven in my scenario. Rrrrr

Voltage monitoring if plugged into an eb832 outlet?

 

[Troylee]

Voltage monitoring if plugged into an eb832 outlet?

Possibly? I’m not that handy with computers and programming lol.. I just build stuff.. even then I wouldn’t know if it’s, it’s normal dose or a haywire one. It doesn’t dose much a day so for now I’ll just drain my containers down and keep a safe amount in there and refill them every 3 days or so. I’m not to worried about the all for feed my tank could handle the over dose! It’s the carbon dosing that could wipe it out as my tank only uses 6ml a day… if it dumped a couple hundred it would be all bad’

 

[TARHEEL78]

Can you share more information with me about your specific situation?


Do you have a Neptune support ticket?
What version of AOS did you have installed when this happened?
Can you add me to your APEX (my username is JoeC)?

Not to be rude but who are you? Why would I add a random stranger from the internet to my apex?

 

[rtparty]

Not to be rude but who are you? Why would I add a random stranger from the internet to my apex?

He’s the software guy for Neptune

 

[hunterallen40]

Not to be rude but who are you? Why would I add a random stranger from the internet to my apex?

+1 he's a Neptune engineer. I will personally vouch for him, he's 100% trying to help.

 

[Joe Carioti]

Not to be rude but who are you? Why would I add a random stranger from the internet to my apex?

That's not rude at all! I've never gotten any official badging or anything on R2R, so you're right to be curious. I'm one of the Neptune Systems software engineers, and currently the main guy investigating the DOS overdosing reports.

Typically, I don't ask for access directly, but in this case I think it's important to just cut to the chase as quickly as possible. You don't have to give me access at all... you could go through Neptune Support and wait for me to check your Apex through our official support channels. The only difference is the time it takes for me to dig in.

 

[TARHEEL78]

That's not rude at all! I've never gotten any official badging or anything on R2R, so you're right to be curious. I'm one of the Neptune Systems software engineers, and currently the main guy investigating the DOS overdosing reports.

Typically, I don't ask for access directly, but in this case I think it's important to just cut to the chase as quickly as possible. You don't have to give me access at all... you could go through Neptune Support and wait for me to check your Apex through our official support channels. The only difference is the time it takes for me to dig in.

Gotcha, you should look in to getting some kind of badge. Lol

I'll work on it when I'm off work and home and send you a PM.

 

[herozero]

Gotcha, you should look in to getting some kind of badge. Lol

I'll work on it when I'm off work and home and send you a PM.

I let all Internet randos I meet have access to devices inside my network when they ask for it. How else do you think I got that sweet sweet travelers check from the Sudanese emperor? You ask too many questions, just do it.

< / sarcasm >

 

[Joe Carioti]

I let all Internet randos I meet have access to devices inside my network when they ask for it.

Lol

Just to be clear, though, I won't actually have access to anything inside your network... I'll only be able to see a cloud copy of your latest Apex reports online.

 

[A_Blind_Reefer]

I installed a QD on one my APEX's this morning.

Had to update Fusion to make it work.

Update went fine, and everything came back on - well one WAV that I suspet hasn't been working for a month but I missed it was missing...repalced with a back up and all good.

The 2 current DOS on that system are functioning properly so far. I copied the code for one of the current DOS (100000ml/day) to the QD and the two seem to be running about the same, turning off and turning on.

Seemed relevent even though I don't have the problem some are reporting. Forgiveness please if not.

Don’t get me started on the wav! Ha……They FINALLY are available again! Wahoo…..we’ll only as the wsk kit with two pumps and a 1Link. No a la carte pumps yet. I’ve been too lazy to hit Neptune up as I needed a couple replacements a long time ago when they were not available. I totally thought they were discontinued as they’ve been out for about two years now. Glad you had/have spares!