Tonycass12
Valuable Member
Clammainia?
Thoughts on vendor policy that issues store credit for items not shipped.
- Thread starter exnisstech
- Start date
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OP
OP
No.
I posted to get people's oppinion on the policy. I can't mention the vendor or this becomes a vendor feedback thread and disappears to the feedback forum.
I take a harder line on this than a lot of ppl. My newest pet peeve is replacements we’ll ship with your next order. Ah no. Why do I have to buy more crap just to get what I ordered the first time.
I had a vendor fail to ship half the CUC I ordered because they were “out” when they went to fill the order. They said they would ship when back in stock. They wanted me to pay $50 again for overnight. No. Not happening. Just cancel and refund that portion of the order. Not their policy they said. I said “behold the power of AMEX.” And as they should have, AMEX did the charge back for that part of the order because I would have had to incur additional charges they felt were excessive.
I’ve had ppl on this forum tell me you can’t get CC companies to charge back and yadah yadah. I have literally never had a CC refuse a charge back request.
I bought coral on eBay everything arrived dead. I asked for a refund they said replacement I said okay. They wanted shipping costs. I said no. Visa did a charge back for the same reason AMEX did “additional charges above a reasonable amount”. I will clarify that neither reimbursement from the CC included the original shipping charge as shipping is pretty universally understood to be non refundable.
I had a vendor fail to ship half the CUC I ordered because they were “out” when they went to fill the order. They said they would ship when back in stock. They wanted me to pay $50 again for overnight. No. Not happening. Just cancel and refund that portion of the order. Not their policy they said. I said “behold the power of AMEX.” And as they should have, AMEX did the charge back for that part of the order because I would have had to incur additional charges they felt were excessive.
I’ve had ppl on this forum tell me you can’t get CC companies to charge back and yadah yadah. I have literally never had a CC refuse a charge back request.
I bought coral on eBay everything arrived dead. I asked for a refund they said replacement I said okay. They wanted shipping costs. I said no. Visa did a charge back for the same reason AMEX did “additional charges above a reasonable amount”. I will clarify that neither reimbursement from the CC included the original shipping charge as shipping is pretty universally understood to be non refundable.
You have a right to refuse substitutions at time of pickup.
Court_Appointed_Hypeman
Valuable Member
Oh, must be our Walmart then, we don't know until they give it to us
Mine brings it out and goes over the subs and we can accept or reject
FUNGI
Valuable Member
Selecting Substitutions During Checkout
Before placing your order, you can choose the items that you don’t want substituted. You can select the items you prefer as a substitution. If an item on your order is out of stock and you picked a substitution, we’ll replace it with the one you chose. If the item isn’t in stock and you let us know you don’t want us to substitute it, we'll remove it from your order.
OP
OP
It's during check out. We ussualy do not allow. Easier for us.
This was a very useful post.Your Rights When You Shop by Mail, Online, or by Phone
The federal Mail, Internet, or Telephone Order Merchandise Rule applies to most things you order by mail, online, or by phone. It says:
- Sellers have to ship your order within the time they (or their ads) say. That goes whether they say “2-Day Shipping” or “In Stock & Ships Today.” If they don’t give a time, they must ship within 30 days of when you placed your order.
- If there’s a delay shipping your order, the seller has to tell you and give you the choice of either agreeing to the delay or canceling your order for a full refund.
- If the seller doesn’t ship your order, it has to give you a full refund — not just a gift card or store credit.
What To Do if You’re Billed for Things You Never Got, or You Get Unordered Products
Billed for products you never ordered, or for products you ordered but never got? Federal laws protect you. Here's what to do.consumer.ftc.gov
I ordered a coral from a seller online and they called and told me that one of the corals had gone missing or died and offered me a credit that I have not received. I wasn’t eager for the money or a credit, I wanted the coral and was/am bummed that it wasn’t sent to me.
I think I will visit with them and see what happens. Thanks for the info.
Solo McReefer
Valuable Member
That's just messed upYay two freebees. Got a nice little aiptasia too. Food for the peppermint lol
I will say a doa is different than a not in stock / not shipped
DOA - you paid for the coral and for it to be shipped. Dealer offers credit for a future sale because they no longer have the coral, the money for the coral, and had to pay employees to pack it, materials for shipping etc. often the shipping is more than what we pay and the vendor eats it. They held their side of the deal and you were shipped a coral. What happens after it leaves their hands is out of their control as long as it’s packed well.
Not shipped = refund. They put no time or effort into shipping it. You bought a product that no longer exists. They can’t hold their side of the deal. That’s a refund my friend
DOA - you paid for the coral and for it to be shipped. Dealer offers credit for a future sale because they no longer have the coral, the money for the coral, and had to pay employees to pack it, materials for shipping etc. often the shipping is more than what we pay and the vendor eats it. They held their side of the deal and you were shipped a coral. What happens after it leaves their hands is out of their control as long as it’s packed well.
Not shipped = refund. They put no time or effort into shipping it. You bought a product that no longer exists. They can’t hold their side of the deal. That’s a refund my friend
IMO, it is a way for a vendor to keep making money. We pay them with cash (or credit), they get the payment and we get what? Another shipping bill where we have to also spend more money to get our original coral.
Let's take this a step further, how many times do you get coral that looks absolutely nothing like the picture advertised? Would you want store credit to buy from them again or a refund? You would have to pay return shipping for a refund..? When does it end? When the customer says no more and is out of their money?
Let's take this a step further, how many times do you get coral that looks absolutely nothing like the picture advertised? Would you want store credit to buy from them again or a refund? You would have to pay return shipping for a refund..? When does it end? When the customer says no more and is out of their money?
double post. oops
Solo McReefer
Valuable Member
I would like to know the vendor
Not many sources for class though
Count then on one hand
After this thread runs it's course, OP should post this thread in Vendor Feedback thread(if that's how it works)
I've only had good experiences with online vendors, this go around
I have nothing to kvetsch about. Even my Saltwateraquarium.com slacker snails all started to move
Not many sources for class though
Count then on one hand
After this thread runs it's course, OP should post this thread in Vendor Feedback thread(if that's how it works)
I've only had good experiences with online vendors, this go around
I have nothing to kvetsch about. Even my Saltwateraquarium.com slacker snails all started to move
OP
OP
This exactly my thought. I've been buying and selling online since shortly after ebay was started. I've never in my life heard of a seller keeping money for an item they could not provide.
Whats next? We purchase one piece plus shipping, they say the piece isn't fit to ship so they are keeping all of your money as a store credit. But they'll be kind and not charge shipping on your next item. Then they fold and walk away with the store credits they accumulated. I think not, at least not unless it is allowed by us the consumer.
if it’s who I think it is, you’re lucky they didn’t tell you they’d ship it with your next order on your shipping dime.
Ship when we get it in stock isn’t a viable option with live animals. I’ve had to take a second day off work for late/early shipments. Most of us schedule our shipping days around when we will be home. I have had vendors not notify me of shipment changes until the last minute and one not notify me at all and got notified of the delivery through UPS. Guarantees are voided when the box sits on your porch for 6 hours.
We can’t provide the item issues should be a refund. My fave vendor on EBay: hey that colony wasn’t looking great. We REFUNDED your purchase on that and sent you a two polyp frag free. So sorry!” That’s how it should be handled.
It would be a new low for them if who I’m thinking is also who you’re thinking
Did you contact them and ask for a refund instead?
A lot of times venders will make things right if you ask regardless what the policy says.
A lot of times venders will make things right if you ask regardless what the policy says.
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