A full livestock credit minus shipping is par for the course with most reputable vendors if and only if they can fill that order with the exact replacements from which you first desired. If your original request and the vendors inventory fall short of analogous then you should get your cash back.
I get garbage service from both companies. Fed Ex used to deliver all of my packages 8 miles up the road, the (insert nasty name I can’t type here) that lived at the address always denied receipt and kept my merchandise.
Yep sounds like UPS. Their customer service lies to me all the time and tells me “contact the shipper” for any issues. Like how the F would they be able to fix shipping issues? YOU ARE the shipping company!!!
Why throw away something that can be saved?
I don't know the vendor (and they could be 100% full of crap passing the blame), but there are some UPS/FEDEX/USPS locations and routes that are just absolutely chronically terrible, be it from incompetence or overload, who knows.
Always order for Monday or Tuesday for Weds delivery. If Friday gets messed up, your livestock will often sit until Monday. Nobody cares, it is just a package to them.
I order from them all the time. They ship out of San Diego. I generally get my corals in less than 24 hours. This time UPS had a flight delay so it took a full 48 hours.
That is the hard part - Spend $75 on shipping for $150 in livestock. Livestock dies, send $75 to replace. So total cost now $300 instead of $225... or eat the $75 wand walk away.
Fwiw my store that does same day doesn’t ship out on Friday for this specific reason; a single day delay could immediately turn into 4 because there is little or no service on the weekends. I’m not familiar with the shipping routes in the US but maybe it is something to consider
I'd beg to differ greatly, there are a number of threads (especially recently) of people in similar situations. "No one refunds shipping" c'mon, don't be naive ... I've had shipping refunded to me before, Dr. Reef has done it, whatever. Don't act like your opinion is absolute.
They did the same thing to me three times. I finally said no, took the loss and was done. Even this vendor isn't always truthful, IMO.
That is a rare exception then. Dr Reef has not refunded my shipping for a DOA. I'm gonna bow out of this since you want to be confrontational. Your expectations are garbage.
you’re mad that you think this person is being confrontational and then proceed to immediately insult them afterwards.
Nah I’m not mad. They dragged this simple shipping issue for three pages, tagging the vendor how many times and still complaining after a reasonable resolution was offered. I don’t have time for adults who want to behave like children when told they were offered a reasonable resolution. They can get the ignore button.you’re mad that you think this person is being confrontational and then proceed to immediately insult them afterwards.
The irony is palpable
I’m gonna fully disagree with you and side with the OP. You seem to be the one in my eyes acting like a child. Opinions are like buttholes everyone’s got one and they all stink.Nah I’m not mad. They dragged this simple shipping issue for three pages, tagging the vendor how many times and still complaining after a reasonable resolution was offered. I don’t have time for adults who want to behave like children when told they were offered a reasonable resolution. They can get the ignore button.
