sicce 3.0 connection issue

[Marckoh]

I got this response for Sicce last night in response to reducing the WIFI character length:

"Thank you for your proof, unfortunately I can only partially help you as our offices in Italy are closed for the Christmas holidays. By Monday we will try to solve your problem"

Looks as if whatever the issue is, it won't be fixed until next week.

lol I forgot - in Europe the Italians are known to have the most PTO. My 'holding pattern' reply from them was to check my bluetooth was enabled . I do hope it just a server issue that needs rebooting once they return to work after holidays.

I just did my daily attempt and still fails ... guess they are still on PTO

 

[JHK_6]

Just received this reply "Thank you for this info. Unfortunately, our engineering team is on vacation until Monday. We will try more advanced troubleshooting with you then. I apologize for the delay."

 

[Jay Wilson- SICCE]

Hey, Everyone Jay with Sicce.

I have been in direct contact with someone named Michael B from here. I also know that some of you have been in contact with Customer support as well.

I wanted to update everyone and offer my apologies as I did not respond to this faster.... as a hobbyist like you, I would like to know if I am going insane or not LOL (Trying to be humorous) when a situation like this occurs with any connected device. I also want you to know straight up that you have supported the brand and we appreciate that and understand that to the FULLEST. Great news is the pumps still works without Wi-Fi. Yes, you will get connected I will see that it happens. You have my word.

We did notice a trend late yesterday of a handful and immediately reached out to our tech team in Italy. However, we truly are Italian made and there is a holiday over there currently. So, they are working remotely due to that holiday, There have been and will be delays that we are working with that do not happen often. Please rest assured that we are aware of your technical issue and working on the connectivity situation for newly added devices.”

I will update with more as soon as I have 100% of the information.

(If you have been in contact with support via a ticket, please have the same patience with them as me)

I appreciate you all, I truly do.

- Jay Wilson

 

[Matt groves]

Thank you for posting- once we figure it out I’ll start trying again as waiting through the 30 steps registration process a 400th time isn’t something I wanna do
I’ve always heard good things about you guys and assumed you would take care of it

 

[JHK_6]

Received this response today:

"We are unable to reproduce the problem, could you create a Hotspot network with another smartphone and attempt to connect the pump on that network? Suppose there is something like a firewall or other block on your home network that is blocking the process.
Thanks for your patience"

Of course I tried - with the same results...

 

[Ghiapilot]

Received this response today:

"We are unable to reproduce the problem, could you create a Hotspot network with another smartphone and attempt to connect the pump on that network? Suppose there is something like a firewall or other block on your home network that is blocking the process.
Thanks for your patience"

Of course I tried - with the same results...

I received the same email, did exactly what they said to do... nothing changed, still a no go.

 

[csturgis1989]

I received the same email, did exactly what they said to do... nothing changed, still a no go.

It’s on their end. Everyone is on vacation so it won’t get resolved until Monday….

 

[Matt groves]

Isolated incident would be a possible issue on my or your end many failures seems like a server/hardware issue

 

[Matt groves]

Still got nothing anyone have any progress?

 

[csturgis1989]

Still got nothing anyone have any progress?

Nothing as well, looks like it will be resolved Monday when they come back from vacation hopefully…

 

[Zunador]

Same boat here. I forgot to reply to the last email and they said they were going to close my help ticket. I made sure I responded with still not working.

 

[csturgis1989]

Works now

 

[JHK_6]

Great! I received an e-mail this morning saying everything was fixed. I will have to wait until this evening to try again.

 

[Marckoh]

Works now

Conformed mine also working.

 

[Jay Wilson- SICCE]

I just wanted to update everyone that We have improved the connection process. It is buttery smooth like a fine pasta

Than you for your support and remember #followthewhale

 

[Zunador]

My connected right away.

 

[Matt groves]

Works way better when ya don’t have to wait for a 30 of 30 steps - thanks for getting it going

 

[JHK_6]

I just wanted to update everyone that We have improved the connection process. It is buttery smooth like a fine pasta

Than you for your support and remember #followthewhale

Thanks Jay!!!

 

[merkmerk73]

Seems to have happened again

can’t connect either if my two pumps to my functioning Wi-Fi networks

 

[Matt groves]

Mine did disconnect yesterday but I havnt tried to reconnect it yet