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2 week delay folks...
Long story short, be sure that you never perform a leak test with the tank being on the ground. Always make sure that bulkheads are not sticking out further than the tank and if you're going to perform a leak test, make sure you have it on the stand first...
That said, Red Sea has the best customer service I have ever seen in a company hands down... Anyone that says otherwise is full of it. I cannot thank them enough for all their help.
How did this work out? It was post delivery, so would not be covered by carrier insurance.
Did they just eat it and cover the cost of a replacement tank?