Reef Beauties
- Thread starter Aspect
- Start date
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CWalters
Active Member
You're trying to grasp for anything you can with all of this...
They did you and themselves a favor by canceling your order.
You get to go buy fish from somewhere else and they don't have to deal with a customer like yourself.
Win Win, am I right?
flashsmith
Valuable Member
If you want them that bad go ahead and get them from LA or saltwater fish.com. I can guarantee they'll send them and won't tell you they're sick.. I've ordered from reef beauties a couple of times now and haven't lost a single fish I've gotten from them. All healthy when arrived.
Sm1nts2escape
New Member
I would too. Sounds like you are being unreasonable and taking your frustration out on them instead of just saying cancel those fish then please.
Aspect
Valuable Member
Yeah, wouldn't want a customer who doesn't accept unhealthy fish with no guarantee for full price, that guy sounds like a complete *******. Not the company putting 100% of the burden on the customer with no extra guarantee for selling fish like that. An ethical company could have easily mended the situation, hell even PetCo has 10x the customer service of that place. Are you their PR person or something? I mean I really can't understand how you are backing them up here.You're trying to grasp for anything you can with all of this...
They did you and themselves a favor by canceling your order.
You get to go buy fish from somewhere else and they don't have to deal with a customer like yourself.
Win Win, am I right?
CWalters
Active Member
This ^^ I have lost 1 fish from Reef Beauties and that is not because they sent me a bad fish. That is because Next Day Air shipping turned into 2 days for the little fish to sit in a box..
CWalters
Active Member
Can't say I am the PR person for them. I have ordered from them before and had nothing but good customer service with them. The reason why you always see negative reviews on places is because it's easy for those that are upset to go and blast a company.
No one is making you order from them. That's why it would have just been easier to ask for a refund and be on your way.
Ks4726
Active Member
Yeah, but you don't know how long the fish was there and not eating. Maybe they just received it and it hasn't switched to new foods. I've had plenty of fish that take weeks to start eating. Sometimes they are stubborn or others just take time to be comfortable. Doesn't mean they are unhealthy or not of good health. If this kind of thing upsets you I think you should stick with your lfs for purchases because they all cancel orders cause the inventory is incorrect
MoshJosh
2500 Club Member
Sounds like the store technically had them "in-stock", however, they were not up to the stores standards therefore they wanted to wait.
I do think it is a bit odd they offered to send you the less than ideal specimens, but. . . maybe they were under the impression you wanted the fish urgently and that was the best they could offer. . . sounds like it was a offer you were welcome to decline though right?
Doesn't sound like reason to burn a bridge to me. Especially considering it sounds like there initial intent was to wait for healthier fish?
Just my thoughts.
And at the very least I think we can all sympathize/agree that buying fish (or other live animals) online, site unseen, can be challenging and at times frustrating.
I do think it is a bit odd they offered to send you the less than ideal specimens, but. . . maybe they were under the impression you wanted the fish urgently and that was the best they could offer. . . sounds like it was a offer you were welcome to decline though right?
Doesn't sound like reason to burn a bridge to me. Especially considering it sounds like there initial intent was to wait for healthier fish?
Just my thoughts.
And at the very least I think we can all sympathize/agree that buying fish (or other live animals) online, site unseen, can be challenging and at times frustrating.
Aspect
Valuable Member
I did decline the offer for unhealthy fish immediately, calling it a joke which is what I saw it as. I guess that offended them and they cancelled the order. I have seen other suspect reviews and experiences about this place, makes sense why they're prices are quite low.
Tired
2500 Club Member
I don't know that unhealthy fish with a guarantee is an especially good thing to have. If they're unhealthy, they shouldn't be in shipping, so I'd really disagree with the idea that they should have just sent you the unhealthy fish. Would you really rather have unhealthy guaranteed fish now, than healthy guaranteed fish in a week?
I personally wouldn't especially mind a week's delay; fish aren't really an urgent item, after all. I'd be annoyed at a delay of something I needed urgently, like salt for a water change, but fish can wait.
I personally wouldn't especially mind a week's delay; fish aren't really an urgent item, after all. I'd be annoyed at a delay of something I needed urgently, like salt for a water change, but fish can wait.
MoshJosh
2500 Club Member
Not picking sides, but I think when the customer starts using inflammatory language i.e. calling the store or transaction a joke, the store can probably assume the transaction is over and it is in the best interest of both parties to go their separate ways i.e. cancel the order.
flashsmith
Valuable Member
As a business owner myself I would have told you to go pound sand by now... Not every customer is a good customer and you just proved that.
CWalters
Active Member
I think you need to do a little of your own research as to WHY this place has cheaper prices than other fish sites...
You dug out their "absolute best customer service you will find among all online fish stores" but didn't seem to venture to any other place on their site. Go take a gander at their "Our pricing strategy" and you will find out why they are cheaper.
mnl119
Active Member
Have you tried LiveAquaria or Saltwaterfish.com? I can tell you after ordering from all 3 in recent months, Reef Beauties blows the other two away. I ordered a coral beauty and lemonpeel from LiveAquaria. I received a box 2 weeks later... no email, the box just showed up. It was missing the lemonpeel and I was lucky I was home since I would have never known it shipped. They charged my card for both, had to call to get the lemonpeel removed. Sad part is I've ordered from them many times before and never had any problems. I tried another order, and got the delayed email. I just cancelled it. I think they are having problems with staffing.Placed an order with Reef Beauties yesterday, today they contacted me saying the fish I purchased are not in stock and should be in stock in the coming week with their next shipment. I asked why they were for sale if they didn't actually have them. They then mentioned that they actually have the fish I ordered in stock but are not eating and they said twice that they could send those fish without any kind of guarantee since they are not healthy. What a joke. That does not sound like the "absolute best customer service you will find among all online fish stores".
I ordered a Regal from Saltwaterfish.com which they said they had in stock. Charged my card then said the order was delayed. I called and they said they might have more in a week or two. I cancelled and they refunded accordingly.
At least with Reef Beauties if something happens, you know about it immediately and they will have no problem cancelling your order and refunding. I've ordered three fish from them... all arrived in excellent condition.
If you look up their website, it explicitly states what happens in your situation. You might have missed it.
Here is the link. Look at 3rd paragraph.
https://reefbeauties.com/pages/important-tips-on-ordering
"while we may have an item in stock, it may not be healthy or meet our standards for shipment. If an item is "Plentiful," then you have a high chance of the item being fulfilled; if an item is "Limited," then quantities are low and there is a chance that it may not be available."
No, I am not associated with this business whatsoever.
I am just sharing my opinion and experience with them since I recently had one order from them, which was not perfect, but still considered good one.
It can be frustrating that you have to wait to receive your fish (or fishes), but it should not be a surprise to call them "a joke" if you only have read the statement above.
I searched on r2r to see what other people's experience were like with reef beauties, which turned out to be great and that led me to place an order from them.
This is just my opinion but, I would say that they provide a good service at a competitive price.
For example, they went through all the questions (about 17 emails going back and forth) regarding health of just one fish. They were providing me with tips and information about previous tank it was in.
I had a baby blue tang died within couple days since arrival. They provided me with full credit.
As in your situation, they really wanted to ensure the health of your fish, which is why they wanted to take extra time and effort to meet their standard. Not all stores do this.
I would suggest reading company's statements and other people's experience.
They may not be perfect, but they are still considered good by many customers.
Here is the link. Look at 3rd paragraph.
https://reefbeauties.com/pages/important-tips-on-ordering
"while we may have an item in stock, it may not be healthy or meet our standards for shipment. If an item is "Plentiful," then you have a high chance of the item being fulfilled; if an item is "Limited," then quantities are low and there is a chance that it may not be available."
No, I am not associated with this business whatsoever.
I am just sharing my opinion and experience with them since I recently had one order from them, which was not perfect, but still considered good one.
It can be frustrating that you have to wait to receive your fish (or fishes), but it should not be a surprise to call them "a joke" if you only have read the statement above.
I searched on r2r to see what other people's experience were like with reef beauties, which turned out to be great and that led me to place an order from them.
This is just my opinion but, I would say that they provide a good service at a competitive price.
For example, they went through all the questions (about 17 emails going back and forth) regarding health of just one fish. They were providing me with tips and information about previous tank it was in.
I had a baby blue tang died within couple days since arrival. They provided me with full credit.
As in your situation, they really wanted to ensure the health of your fish, which is why they wanted to take extra time and effort to meet their standard. Not all stores do this.
I would suggest reading company's statements and other people's experience.
They may not be perfect, but they are still considered good by many customers.
It looks like you have a lot of complains with other companies (at least I can see 5 other bad reviews you posted on r2r) as well. I would highly suggest that you work with "premium stores" for both corals and fishes.
They are plenty of stores that fully qt their fishes, making sure that they are healthy and "mostly" disease free.
You can also find coral stores that are reputable enough to not qt their corals.
They are plenty of stores that fully qt their fishes, making sure that they are healthy and "mostly" disease free.
You can also find coral stores that are reputable enough to not qt their corals.
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