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I was about to order a 47g from Planet.....seems like there is a customer service problem in general in the aquarium industry. Im having similar issues with Innovative Marine and their lack of communication.Well after several weeks of headache. We finally have started the cycle in a new tank!
I would caution anyone reading this in the future against Planet Aquariums. We have received essentially ZERO support from them even after they admitted we had a defective tank. Despite multiple emails and even Facebook messages we have basically been ghosted by Planet Aquariums. Even our LFS could not get them to return a call or email. Luckily for us our LFS exchanged the tank out. I certainly hope we don’t have any future issues.
I’d steer clear personally. Terrible customer service and we’ve essentially replaced every component of the tank besides the glass. New returns, new return pumps, and new filter setup. Probably should have gone with a better company from the start but we liked the footprint of this one so here we are. Won’t ever buy from them again if we ever upgrade/change.I was about to order a 47g from Planet.....seems like there is a customer service problem in general in the aquarium industry. Im having similar issues with Innovative Marine and their lack of communication.