ATI has a forum on here as well that you can ask in. Maybe they can get to you quicker.Yes I read both posts. I am pushing the reset button on the black box, right next to the ethernet jack. Prior to reset only one light is solid green. While resetting the other light never illuminates. I have been holding it down for quite a while and nothing happens.
So Stratons in general when you pull the power and plug them back in, they won't come back on automatically. You have to type in the ip address of that light and hit the admin page before it will reboot. Try typing the factory IP address if it isn't on your network.
You can also connect the wifi on your cellphone to that lights network. Then you can go to the admin page if all else fails.