Aqua SD shipment and possibly dead hammer

[imnewplshelp]

So I made an order from aqua sd as I’d heard good things but the order got here and my hammer is pretty much dead I think. Is it recoverable at all? Also they didn’t send me two cow colonies and instead of a mushroom sent me a Hollywood stunner. Most people may be happy about that mixup but I have a smaller tank and don’t want it stinging everything. Pretty unhappy as I really just wanted what I bought but now I’m gonna have to spend another 40$ shipping to use store credit or whatever they do.

 

[VintageReefer]

@AquaSD

 

[fishguy242]

Took your pics and contacted them already I assume ?
if it were me i'd take hammer out of tank ,too far gone IMO...

 

[imnewplshelp]

Yes I sent them pictures and contacted them as soon as I got the package but haven’t heard anything

 

[imnewplshelp]

Surely that hammer was already put the door when they sent it? I mean I know this hobby isn’t cheap and stuff happens but to me (being17) 140 bucks is quite a bit

 

[JGT]

They are good about screwups. They’ll make it right.

 

[imnewplshelp]

Alright thanks

 

[vetteguy53081]

So I made an order from aqua sd as I’d heard good things but the order got here and my hammer is pretty much dead I think. Is it recoverable at all? Also they didn’t send me two cow colonies and instead of a mushroom sent me a Hollywood stunner. Most people may be happy about that mixup but I have a smaller tank and don’t want it stinging everything. Pretty unhappy as I really just wanted what I bought but now I’m gonna have to spend another 40$ shipping to use store credit or whatever they do.

Will is easy to work with. They ship hundreds of coral and I have had the same occur and they made it right.
Did you acclimate these corals and how and how long?
The hammer is recession and not quite yet dead

 

[imnewplshelp]

Yeah I followed their acclimation procedure with them

 

[VintageReefer]

I had a pretty bad experience once and I posted about it and tagged them asking to step up and help, and they did give me a solution that I felt was fair

 

[imnewplshelp]

Oh okay that’s good, thanks for doing that on here. I feel better now, pretty sad about my gold hammer though

 

[Justfebreezeit]

That hammer might survive. I had one bone white for weeks and all of a sudden a tiny little gloop grew out of it and it grew into 5 or 6 heads.

 

[AquaSD]

Hey there. First off sorry to see that the order arrived in rough contition!
I will include a photo of what was ordered and of what the hammer looked like before bagging it up and shipping it out.
I saw that this was your first order from us and we went ahead and sent you out a triple head compared to the single head that was ordered as a show of good faith in our company.
We tried reaching out to let you know about the items that we were unable to send out but unfortunately we did not hear back. Do not worry about the store credit or extra shipping cost for replacements as we went ahead and issued a refund for those ebay items to make sure you were taken care of.
Also hollywood stunner was the freebie sent out for the day as we always ship a freebie with every order

Not sure if you dipped the corals upon arrival but the reason we always reccomend quarantine tanks is so you can give the coral a day or two of rest and acclimation before dipping. Lugols / other iodine dips are nothing to worry about and is generally beneficial however some other dips like coralrx or other lemony/pinesol smelling dips may be amazing for pests/unwanted creatures however it can be harmful for corals that were just shipped cross country.

We will send an email back soon (if we havent already) to make sure that you are taken care of.
Always feel free to call or email us with any questions or concerns before heading to reef2reef as we are always here to make sure that your buying and order experience is top notch!
Hope you have a wonderful day!

Best wishes ,
- Kaleb (Manager)

 

[imnewplshelp]

Alright I’ll leave it in. What about the candy cane? Just realizing it doesn’t look so hot either

 

[imnewplshelp]

Hey, I never saw any message saying those couldn’t ship out. I didn’t realize the Hollywood stunner was a freebie I just thought it got mixed up. The hammer looked great in photos but in the bag most of the polyps were bailed out and the candy can was receded

 

[AquaSD]

Hey, I never saw any message saying those couldn’t ship out. I didn’t realize the Hollywood stunner was a freebie I just thought it got mixed up. The hammer looked great in photos but in the bag most of the polyps were bailed out and the candy can was receded

Hey thanks again for the great chat a bit ago and like I mentioned keep us posted on the candycanes health.
Sorry to hear that the package was smashed a bit and the package was leaking. As mentioned that is usually very rare and we ship with UPS due to their care with our boxes under almost all circumstances.