Sitting here, having rearranged my work schedule for an overnight shipment of over $500 of corals from Top Shelf Aquatics. I love TSA and have always gotten a great product from them. The problem is with the carriers. Two out of five times I have had shipments delayed. Seems this is the norm on everything now and it is all about excuses, COVID, workforce issues, weather, blah blah blah. The thing is we pay for the service and overnight priority by noon is what is paid for. There was an offer (the cost) and acceptance (the money paid for shipping), that's a contract. These are live animals and a company needs to deliver on the contract. I really don't care why or what your excuses are. This has sadly become the norm in society these days. In my business I deliver by what I say I will do. I will find a way to make it happen. I guess sadly this is more about society and what has become acceptable more than just my delivery not being on time. I wish I could bill for my time that I rearranged to be here for the shipment. Two out of fives times not delivering on time is 20%. That is not acceptable yet there is nothing we can do about it. I guess I am done ranting now...