World Wide Corals Tax Craze LIVE SALE! Up to 80% OFF!
Users Who Are Viewing This Thread (Total: 1, Members: 0, Guests: 1)
OP
OP
;Joyful;Joyful;Joyful
millticket
Well-Known Member
Man I would have loved to of gotten that one! I hope they throw it up again in the future. Post an updated pic in a couple weeks, I’d love to see it again when it’s fully adjusted!
Veteran Reefer
Well-Known Member
Under blues, it pops like crazy.
Attachments
Reefing_addiction
SBB fed the Addiction
Bam second order in from. This sale.
completely happy
@WWC your awesome.
Thank you for my replacements on the last shipment! And thank you for the goodies! And thank you for the freebie!
completely happy
@WWC your awesome.
Thank you for my replacements on the last shipment! And thank you for the goodies! And thank you for the freebie!
Attachments
-
E2EEA2B2-8746-4762-95DA-3750402EB49B.jpeg -
015736A0-E5DE-4101-B61E-D20A4DADB46F.jpeg -
517E79DD-113B-439C-8A94-E0058D212639.jpeg -
B6EA4D50-7714-45CC-8759-1DA487F39578.jpeg -
A2650AAF-E272-4527-890B-C2B935179BE1.jpeg -
62608167-4A21-4646-93B9-3B84D48838D4.jpeg -
65856F6C-4D93-4B2D-BD0A-EA00EABEF4AE.jpeg -
B564AC87-D2FE-4641-A8AA-8494EE8660DF.jpeg
OP
OP
Awesome photos! We are so glad you are happy with your purchase, and take care of those corals ;Woot ;Happy
FishyFishFish
Valuable Member
Another day with no response. This is now 3 working days with not even an acknowledgment to my email regarding my dead corals (including a follow-up this morning). I think only a full refund will be sufficient now, so that I can re-purchase my corals elsewhere.
Reefing_addiction
SBB fed the Addiction
Have you checked you spam or junk folder? I’ve gotten replies to several emails. Maybe try sending them a pm. They have been super helpful for me. You could even give them a call! Super nice peeps
FishyFishFish
Valuable Member
Nothing in my junk folder.
I could call them but they need to see the photos I have sent them. They have also seen my posts here so they know I’m not happy and I don’t think I should need to PM them as well.
Maybe I’m being unreasonable but I made them aware of the problem as soon as the shipment didn’t arrive on 4th Mar, again on Mon 8th (with preliminary photos) and again on the morning of Wed 10th but, so far, nothing in terms of the DOA process.
I’ll give them until the end of today and then I might need to speak to my credit card company. This is a shame as, from the reviews, I had thought @WWC was a reputable retailer.
I could call them but they need to see the photos I have sent them. They have also seen my posts here so they know I’m not happy and I don’t think I should need to PM them as well.
Maybe I’m being unreasonable but I made them aware of the problem as soon as the shipment didn’t arrive on 4th Mar, again on Mon 8th (with preliminary photos) and again on the morning of Wed 10th but, so far, nothing in terms of the DOA process.
I’ll give them until the end of today and then I might need to speak to my credit card company. This is a shame as, from the reviews, I had thought @WWC was a reputable retailer.
Reefing_addiction
SBB fed the Addiction
If you call them they can look up the email you sent.
something doesn’t seem right as I’ve gotten responses from them usually with in 24 hours.
Reefing_addiction
SBB fed the Addiction
You should have atleast gotten an automated email from them once you emailed them
every time I have initiated an email to WWC through their website I get this almost right away.
Did you receive one of these?
FishyFishFish
Valuable Member
I did receive a response on 4 Mar to an email I sent on 22 Feb (i.e 10 days after it was sent), which had a question in it regarding my shipment that was scheduled to arrive on 4 Mar, so I was already pre-conditioned to a slow response.
I can't see the automated responses in my inbox so either I deleted them (which is quite possible) or they didn't arrive. My emails were sent as replies to emails they sent me, so I have been using the correct email address unless they have changed it.
I have just been to the website to try to find a different email address and the site looks different to what i remember; it might be me but I can't find any contact emails for them on their site any more. I have sent a Zendesk request so we'll see what happens.
The problem with this delay is that their DOA policy states that I can't dispose of frags without their authorisation, therefore I have had a dead frag in my frag tank, polluting everything else in there, for 4 days. I have now had to throw it out anyway, even if that means they refuse my claim, as it was doing too much damage to the corals that were already in there.
I can't see the automated responses in my inbox so either I deleted them (which is quite possible) or they didn't arrive. My emails were sent as replies to emails they sent me, so I have been using the correct email address unless they have changed it.
I have just been to the website to try to find a different email address and the site looks different to what i remember; it might be me but I can't find any contact emails for them on their site any more. I have sent a Zendesk request so we'll see what happens.
The problem with this delay is that their DOA policy states that I can't dispose of frags without their authorisation, therefore I have had a dead frag in my frag tank, polluting everything else in there, for 4 days. I have now had to throw it out anyway, even if that means they refuse my claim, as it was doing too much damage to the corals that were already in there.
OP
OP
Hi, can you send us a PM with your name and order number so that we can look into why your email hasn't been address? And just keep in mind, if you did send in the photos within the 10 day guarantee, you are covered. We will either send out replacements or give you store credit for what was lost. But please send us your name and order number so that we can get down to why you haven't been helped yet. Thank you
Reefing_addiction
SBB fed the Addiction
OP
OP
Please send us another email at [email protected] so that we can better assist you with this matter. Please be sure to include your order number when contacting us. As mentioned in our last reply, if you had previously sent in photos of the dead corals within the 10 day timeframe, then you will be covered under the guarantee.
FishyFishFish
Valuable Member
Just to close this off; WWC has provided me with a resolution.
They had received my emails but appear to be snowed under (hopefully not literally) so took a little while to get back to me. Unfortunately, they weren't able to guarantee that a replacement shipment (which they did offer) would arrive on a specific delivery date (which isn't entirely surprising as that is largely within Fedex's control), but they have ensured that I am not out of pocket for the losses.
It's a bit disappointing that, effectively, Fedex are preventing me placing further orders with WWC (at least while Fedex's current backlog problems are ongoing) but I am pleased that WWC has resolved the issue of the losses caused by the late delivery of my shipment.
They had received my emails but appear to be snowed under (hopefully not literally) so took a little while to get back to me. Unfortunately, they weren't able to guarantee that a replacement shipment (which they did offer) would arrive on a specific delivery date (which isn't entirely surprising as that is largely within Fedex's control), but they have ensured that I am not out of pocket for the losses.
It's a bit disappointing that, effectively, Fedex are preventing me placing further orders with WWC (at least while Fedex's current backlog problems are ongoing) but I am pleased that WWC has resolved the issue of the losses caused by the late delivery of my shipment.
Veteran Reefer
Well-Known Member
Hi!
OP
OP
Similar threads
