Lbrdsoxfan
2500 Club Member
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- +1 /0 /-0
Partner Member 2023
Build Thread Contributor
- Joined
- Jun 13, 2021
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- Location
- So Cal., Near the water!
This!!!! So this. Everyone wants to flame waterbox and obviously some damage was incurred during shipping. That's not WB's problem or fault. You go after the shipping company FIRST. But since LFS screwed up, recourse is limited thus the manufacturer is unduly flamed. That part is a bit rubbish imho.Just figured I'd chime in with the same two cents.
As a current and former warehouse employee, absolutely do not sign for something even remotely damaged. Once that docket is signed, getting anywhere has just become extremely difficult. Any respectable inwards goods team knows this rule like their pay depends on it. There are rumours where signing "Said to contain" wards off evil spirits but nay, this is heresy.
Most outfits have a 7-day clause in their service contract where you need to request AND submit a formal set of documents within that 7 day period.
I understand your LFS signed for it, but if I just paid 5k dollarydoos I'd recommend they show me everything is fine by setting it up right there on their floor or they have begun to light the bridge themselves. They want their cut of the profits, their choice to pretend they don't have any part facilitating the deal between supplier and customer.
I understand hindsight is 20/20 and WB seems to have succumbed, but we (colleagues and I) take photos of pallets before we despatch them and before hoisting them off when receiving. Most truckers are realistic and all the damaged **** happens in their yards or changing hands from flights/vessels but at the end of the day one must weigh their patience and perceived Karen-ism with taking ownership of goods via acceptance.
Damage to goods happens all the time, they have insurance and a whole department just for claims.