- Joined
- Sep 11, 2016
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- 534
So I shipped a package via ups on Thursday. It was delivered on time with one major issue. I packaged the 4 frags in sealed bags which were then all placed in a ziplock bag and in a styrofoam container. I received a text from the buyer asking me if I didn’t believe in styrofoam boxes, this had me puzzled. After a few back and forth text and finally a phone call, we realized UPS damaged the box and reboxed the frags in a 4ft plastic bag and box without the styrofoam container. This is crazy. Has anyone had any experiences like this? The customer quickly temperature acclimated the corals and dipped. They are showing polyp extension and no tissue damage as of a couple hours after delivery but we’ll see how they fare today. Very frustrating that UPS would do that. Why would they repackage and not put in styrofoam container? Would it possibly be inspected due to liquid in box?