Trident NP bad NO3 range

[Fr4nkthet4nk]

Hello I was lucky to get Trident NP
After doing the installation and run couple of test, I am getting bad NO3 range and the PO4 higher than the Hanna chacker by a lot. Any idea how to solve this? I don't know if I should calibrate it or wait 48 hours to do so.

Hanna checker
NO3=19.2 ppm
PO4=0.04

Trident NP
NO3= Bad Range
PO4=0.19ppm

 

[simplety]

Don’t calibrate it, there is an update on the way. Try doing a factory reset. Mines habitually measuring phosphate as 0.04-0.05 where cross testing shows at least a .1-0.08 difference.

 

[Fr4nkthet4nk]

Thank you

Don’t calibrate it, there is an update on the way. Try doing a factory reset. Mines habitually measuring phosphate as 0.04-0.05 where cross testing shows at least a .1-0.08 difference.

 

[Fr4nkthet4nk]

I have removed the filter on the intake line and the Phosphate now reads 0.07 but The Nitrate is out of range.

 

[Notsolostfish]

I have removed the filter on the intake line and the Phosphate now reads 0.07 but The Nitrate is out of range.

I dont even have the filter intake on mine phosphate reads 0.25 while hanna reads 0.15 i dont understand nitrate is dead on like hanna

 

[Fr4nkthet4nk]

After opening a Ticket, This is what we are doing. They are observing my trident and I will be testing water from the same place my trident is taking the water sample. I will be reporting every day.

Day 1
Hanna Test done at 1:00pm
NO3 57.2ppm
PO4 0.156

The Trident NP Test started at 2:00 pm
NO3 0.06
PO4 Bad NO3 Range

 

[Fr4nkthet4nk]

After opening a Ticket, This is what we are doing. They are observing my trident and I will be testing water from the same place my trident is taking the water sample. I will be reporting every day.

Day 1
Hanna Test done at 1:00pm
NO3 57.2ppm
PO4 0.156

The Trident NP Test started at 2:00 pm
NO3 0.06
PO4 Bad NO3 Range

Day 3
Trident NP doing the same NO3 Bad Range
PO4 0.04 This one has not changed so it is wrong for sure

 

[eja99]

I had the same issues. Never recorded a nitrate test (bad range every time) and phosphates were all over the place. My NP also took 90 minutes to run the tests which seems crazy to me.

Opened a ticket, waited 2 weeks, followed up and nothing from Neptune. I sent mine back to BRS.

 

[Fr4nkthet4nk]

I had the same issues. Never recorded a nitrate test (bad range every time) and phosphates were all over the place. My NP also took 90 minutes to run the tests which seems crazy to me.

Opened a ticket, waited 2 weeks, followed up and nothing from Neptune. I sent mine back to BRS.

I am about to do the same if I do not get it fixed in the next 2 days. Mine is taking the same amount of time too.

 

[Fr4nkthet4nk]

I forgot to inform you that I have done the updates that they sent yesterday and same results same problem

 

[eja99]

My tank is dialed in and can handle a reasonable increase in nitrates. So I dosed them just to get the NP to pick it up. Still the error code - failed to run or whatever it is. I can get on board with the numbers being “wrong” but the delta has to be “right.”

I’m not paying $800 to beta test. If that flips around, I’m in.

 

[smartwater101]

Deep down I knew not to trust Neptune's typically shoddy playschool design and build quality... but I got excited and bought one anyway.

BAD NO3 RANGE

Why did I do this to myself!? lol

 

[Doctorgori]

I forgot to inform you that I have done the updates that they sent yesterday and same results same problem

Did you ever get this resolved?

Deep down I knew not to trust Neptune's typically shoddy playschool design and build quality... but I got excited and bought one anyway.

BAD NO3 RANGE

Why did I do this to myself!? lol

I have 5 units…very convenient in theory but the failure rate is terrible … same issue here

 

[Mac Gee]

Hanna checker from same place where Trident NP sample line is reads consistently at 1.9 to 2. While Trident NP reads at 5.3

About to smack myself to have paid to become a beta tester.

 

[Vladimir3311]

Wow.
I was just thinking about buying myself a new model in the hope that I would get more functions in one body...

 

[Jimbo327]

Did you ever get this resolved?

I have 5 units…very convenient in theory but the failure rate is terrible … same issue here

You seriously bought 5 NP units? Wow. How many units are running correctly on both Nitrate and Phosphates?

 

[Doctorgori]

You seriously bought 5 NP units? Wow. How many units are running correctly on both Nitrate and Phosphates?

I went back and read that, I need to clarify: I have 5 units total but only 2 are NP ….just a side note ALL THREE regular units have failed at one time or another, and/or have been sent in for a refurb (one even failed shortly after a factory refurb) …
Hardly a stellar reliability rate…so Im sorta a sucker for even trusting these units at $700 per….
Problem is Im away from home a lot and with three tanks I almost have to have them, unreliable or not …
the units “seem” to be working after an update…

 

[Jimbo327]

So the 2 NP is working as well?

I think the original Tridents are awesome. I'm not sure about the NP's because there seems to be a few issues on these units, and not too many people have success.