Trident diy service test a fail….ignore it!

A_Blind_Reefer · Oct 2, 2024

Ok, just to get this out in the open in case it is documented somewhere and I just missed it. I’m more than slightly visually challenged and use a screen reader to read aloud everything. There really isn’t a step by step guide that I could find other than the YouTube. The Neptune diy service video is quite long and maybe I got fatigued and somehow missed it, but hopefully this will save someone else from the frustration of repeating test a fails when calibrating after performing the diy service (or probably anytime the trident shutdown procedure is performed). Scheduled tests, and manual tests work perfectly, as usual. It’s only when calibrating that test a fails occur, repeatedly. Don’t panic and immediately and feverishly take things apart thinking a line got pinched, or something is leaking, or a hose got disconnected or clogged. Especially when you can’t see and are doing everything by feel.

Apparently you need to let the trident run for up to five days to create a baseline before it will allow you to calibrate. Well, it DOES allow you to. It just will go through the motions, waste a bunch of reagent, and an hour later post a test a fail and not calibrate anything. Seems, stupid to me. I mean if they can program it to look for x amount of data samples before it will calibrate, they certainly could add a line or two so that a message pops up if you attempt to calibrate that tells you, sorry there is not enough test data available please allow the unit to run for up to five days and try again.

Anyway, this message is just in case anyone else runs into the issue and searches for it. I do not remember hearing this mentioned in the video or online. I was about to throw the trident at the wall with all the troubleshooting, disassembly, reassembly, flushing, etc. that I was doing all night and this morning.

In case anyone from Neptune (@NeptunePaul) reads this…..please add a couple lines in the next firmware release so that calibration is disabled, or a warning message appears, something to let you know that the unit must run for x amount of time before allowing calibration to be performed. Thank you! Again, could be totally my fault for missing something but I’m pretty sure I didn’t.

Reefer Matt · Oct 10, 2024

A_Blind_Reefer said:
Ok, just to get this out in the open in case it is documented somewhere and I just missed it. I’m more than slightly visually challenged and use a screen reader to read aloud everything. There really isn’t a step by step guide that I could find other than the YouTube. The Neptune diy service video is quite long and maybe I got fatigued and somehow missed it, but hopefully this will save someone else from the frustration of repeating test a fails when calibrating after performing the diy service (or probably anytime the trident shutdown procedure is performed). Scheduled tests, and manual tests work perfectly, as usual. It’s only when calibrating that test a fails occur, repeatedly. Don’t panic and immediately and feverishly take things apart thinking a line got pinched, or something is leaking, or a hose got disconnected or clogged. Especially when you can’t see and are doing everything by feel.

Apparently you need to let the trident run for up to five days to create a baseline before it will allow you to calibrate. Well, it DOES allow you to. It just will go through the motions, waste a bunch of reagent, and an hour later post a test a fail and not calibrate anything. Seems, stupid to me. I mean if they can program it to look for x amount of data samples before it will calibrate, they certainly could add a line or two so that a message pops up if you attempt to calibrate that tells you, sorry there is not enough test data available please allow the unit to run for up to five days and try again.

Anyway, this message is just in case anyone else runs into the issue and searches for it. I do not remember hearing this mentioned in the video or online. I was about to throw the trident at the wall with all the troubleshooting, disassembly, reassembly, flushing, etc. that I was doing all night and this morning.

In case anyone from Neptune (@NeptunePaul) reads this…..please add a couple lines in the next firmware release so that calibration is disabled, or a warning message appears, something to let you know that the unit must run for x amount of time before allowing calibration to be performed. Thank you! Again, could be totally my fault for missing something but I’m pretty sure I didn’t.

Good to know, thanks!

A_Blind_Reefer · Oct 10, 2024

Reefer Matt said:
Good to know, thanks!

I was going mad, believe me. Ive lost all confidence in myself as of late so I went down the rabbit hole of it must have been something I screwed up! Turned out all was fine. It’s been over five days now and it calibrated just fine. Now that I think about it, I remember having to wait five days to calibrate when I first installed the trident a couple years ago. Just didn’t put it together until I contacted support…..and then the light bulb went off. It’s a dim bulb, and about to burn out!

baumer1781 · Oct 14, 2024

This is going to save my week. Thanks so much for posting. I've been struggling with mine and I think I did a restart and then calibrated right after. This must have also triggered the endless 'Test A' fail since I calibrated within 5 days of the restart. So frustrating and was about to tear it apart. I had already checked the sample and waste lines. Thanks again. I'm assuming after it hits the number of days it calibrates fine?

A_Blind_Reefer · Oct 14, 2024

baumer1781 said:
This is going to save my week. Thanks so much for posting. I've been struggling with mine and I think I did a restart and then calibrated right after. This must have also triggered the endless 'Test A' fail since I calibrated within 5 days of the restart. So frustrating and was about to tear it apart. I had already checked the sample and waste lines. Thanks again. I'm assuming after it hits the number of days it calibrates fine?

On day 6 mine calibrated fine. Wasted a bunch of reagent trying multiple times, and taking things apart over and over. Wish they would one, let people know and two, amend the coding so that one can’t perform a calibration until it’s ready.