Thank you for your quick response. I will try this as soon as I get home.
ReefBot Lab: The Newest All-In-One Automated Water Tester from Reef Kinetics!
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OP
OP
Our pleasure! Please keep us posted.
OP
OP
Sure!
Last edited:
Al Slepian
New Member
So I ordered one, set it up and the only test that works is pH. Customer support blames everything on user error, but I followed the instructions, changed out reagent, changed out needles and bottles, added the reagent daily mixing regimens and still it doesn't work. And now customer service has stopped responding. How do I get a replacement or a refund? I feel totally ripped off right now.Introducing the ReefBot Lab - Your Ultimate Tank Parameter Stabilizer!
We are thrilled to announce that the ReefBot Lab is now in stock and ready to be shipped out! Designed to create a healthier ecosystem for your precious corals and fish, this advanced device will revolutionize the way you monitor your tank's parameters.
With its 12 vials slots, the ReefBot Lab can swiftly and efficiently test all the essential parameters of your tank, surpassing its predecessor in speed, accuracy, and maintenance.
Upgraded Features:
1. Enhanced Needle Reach: The needle of the ReefBot Lab is now capable of reaching most reagents in the vials, allowing you to perform more tests before needing to refill.
2. Design Upgrade: Major changes have been made to give the ReefBot Lab a smoother and more refined look compared to the older model ReefBot.
3. Convenient Reset Button: We have added a reset button to the ReefBot Lab, providing you with additional control and ease of use.
4. Device communication - 0/10V communication protocol for 3rd party devices.
5. Upgraded Actuator: Our new mechanical design enables the ReefBot Lab to test your tank's parameters and deliver results even faster than its predecessor. The actuator has been enhanced for enhanced durability and reliability.
6. Dosing Syringe: Say goodbye to calibrations! The new dosing syringe allows more precision in collecting sample water without the need to calibrate the pumps regularly.
7. Unmatched Precision: The ReefBot Lab offers higher resolution titration tests with an impressive precision of 0.001 milliliter (1μl), ensuring utmost accuracy in your parameter measurements.
8. Whisper-Quiet Operation: We understand the importance of maintaining a peaceful environment for your tank, which is why the ReefBot Lab operates even more quietly, ensuring minimal disruption.
9. Compatibility: The ReefBot Lab offers compatibility with even more parameters and test kits compared to the older versions. With over 100 compatible test kits from the most popular and accessible brands and the capability to test more advanced parameters like Silicate and Iron.
10. Safety and water proof: Experience enhanced safety and peace of mind with the ReefBot Lab, as it features built-in mechanism monitoring and instant notifications for hardware issues, while its waterproof design ensures protection for sensitive components.
11. Ethernet Port: Overcome distance limitations with the ReefBot Lab's Ethernet port, providing a reliable connection option when your WiFi signal is distant or unstable.
12. Effortless Maintenance Alerts: Stay informed effortlessly with the ReefBot Lab's mobile app, which detects and notifies you when it's time to refill the vials, RO container, or empty the waste container, ensuring smooth operation without interruptions.
13. Automatic Updates: We are currently adding new features and adjustments and compatible tests, no need to worry about doing anything as the device automatically updates its settings.
ReefBot Lab Features:
- Monitor Multiple Parameters: The ReefBot Lab employs a reagent-based method to autonomously measure various parameters in both freshwater and saltwater tanks. It currently measures Alkalinity (Alk), Calcium (Ca), Magnesium (Mg), Nitrate (NO3), Phosphate (PO4), Nitrite (NO2), Ammonia (NH3), Copper (CU), Iodine (I2), General Hardness (GH), pH, Iron (Fe), Silicon Dioxide (SiO2), Carbon Dioxide (CO2), with more parameters regularly added.
- Compatible with Leading Test Kits: The ReefBot Lab is designed to work seamlessly with reagent test kits from renowned brands such as Salifert, Elos, RedSea, Giesemann, Tropic Marin, Fauna Marin, API, JBL, NTLABS, Sera, NYOS, Aquaforest, Monitor, and Colombo. Switching between kits is as simple as selecting the brand and parameter on our intuitive mobile and web application.
- Controlled via Reef Kinetics Cloud Controller App: With the Reef Kinetics Cloud Controller App, you can effortlessly control the ReefBot Lab from anywhere in the world. The user-friendly interface allows you to schedule and run tests, view all results, and receive timely alerts when new test results are available.
- Easy Setup for Any Tank: Installing the ReefBot Lab is a breeze. Simply immerse the inlet tube in your tank, connect the RODI tube and waste containers, and connect the device to the internet through any Wi-Fi or Ethernet network.
To celebrate it together, we are offering an exclusive 20% discount to customers who use the promo code "reef2reefrkl" during the purchase.
Don't miss out on this opportunity to elevate your aquarium experience!
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Just keep after them. Be warned, if you complain on the FB group the fanboys and fangirls will complain and you will get banned.
Good luck. I gave up, but other people are happy.
Good luck. I gave up, but other people are happy.
OP
OP
Hello Alan! We are sorry to hear this. Our Support team has sent an email requesting your availability for a call to discuss and resolve your issues. We apologize for any delay in response and appreciate your patience.
Thank you and have a great day!
Al Slepian
New Member
Finally had a video call with Reef Kinetics. Turns out, my unit shipped without the set-up instructions (how do you know what you're missing?) and the video-blog set-up I followed neglected to include adding magnets to the RO and color test chambers. Hady figured this out (since the pH test worked) and I have now re-run Nitrate and gotten a real response. Looks like problem solved!
OP
OP
Hello Alan! Great news, we are glad that worked. Have an amazing day!
DEGREGORIIS
New Member
- Joined
- Feb 11, 2019
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- 18
- Reaction score
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Removed reply intentionallyIntroducing the ReefBot Lab - Your Ultimate Tank Parameter Stabilizer!
We are thrilled to announce that the ReefBot Lab is now in stock and ready to be shipped out! Designed to create a healthier ecosystem for your precious corals and fish, this advanced device will revolutionize the way you monitor your tank's parameters.
With its 12 vials slots, the ReefBot Lab can swiftly and efficiently test all the essential parameters of your tank, surpassing its predecessor in speed, accuracy, and maintenance.
Upgraded Features:
1. Enhanced Needle Reach: The needle of the ReefBot Lab is now capable of reaching most reagents in the vials, allowing you to perform more tests before needing to refill.
2. Design Upgrade: Major changes have been made to give the ReefBot Lab a smoother and more refined look compared to the older model ReefBot.
3. Convenient Reset Button: We have added a reset button to the ReefBot Lab, providing you with additional control and ease of use.
4. Device communication - 0/10V communication protocol for 3rd party devices.
5. Upgraded Actuator: Our new mechanical design enables the ReefBot Lab to test your tank's parameters and deliver results even faster than its predecessor. The actuator has been enhanced for enhanced durability and reliability.
6. Dosing Syringe: Say goodbye to calibrations! The new dosing syringe allows more precision in collecting sample water without the need to calibrate the pumps regularly.
7. Unmatched Precision: The ReefBot Lab offers higher resolution titration tests with an impressive precision of 0.001 milliliter (1μl), ensuring utmost accuracy in your parameter measurements.
8. Whisper-Quiet Operation: We understand the importance of maintaining a peaceful environment for your tank, which is why the ReefBot Lab operates even more quietly, ensuring minimal disruption.
9. Compatibility: The ReefBot Lab offers compatibility with even more parameters and test kits compared to the older versions. With over 100 compatible test kits from the most popular and accessible brands and the capability to test more advanced parameters like Silicate and Iron.
10. Safety and water proof: Experience enhanced safety and peace of mind with the ReefBot Lab, as it features built-in mechanism monitoring and instant notifications for hardware issues, while its waterproof design ensures protection for sensitive components.
11. Ethernet Port: Overcome distance limitations with the ReefBot Lab's Ethernet port, providing a reliable connection option when your WiFi signal is distant or unstable.
12. Effortless Maintenance Alerts: Stay informed effortlessly with the ReefBot Lab's mobile app, which detects and notifies you when it's time to refill the vials, RO container, or empty the waste container, ensuring smooth operation without interruptions.
13. Automatic Updates: We are currently adding new features and adjustments and compatible tests, no need to worry about doing anything as the device automatically updates its settings.
ReefBot Lab Features:
- Monitor Multiple Parameters: The ReefBot Lab employs a reagent-based method to autonomously measure various parameters in both freshwater and saltwater tanks. It currently measures Alkalinity (Alk), Calcium (Ca), Magnesium (Mg), Nitrate (NO3), Phosphate (PO4), Nitrite (NO2), Ammonia (NH3), Copper (CU), Iodine (I2), General Hardness (GH), pH, Iron (Fe), Silicon Dioxide (SiO2), Carbon Dioxide (CO2), with more parameters regularly added.
- Compatible with Leading Test Kits: The ReefBot Lab is designed to work seamlessly with reagent test kits from renowned brands such as Salifert, Elos, RedSea, Giesemann, Tropic Marin, Fauna Marin, API, JBL, NTLABS, Sera, NYOS, Aquaforest, Monitor, and Colombo. Switching between kits is as simple as selecting the brand and parameter on our intuitive mobile and web application.
- Controlled via Reef Kinetics Cloud Controller App: With the Reef Kinetics Cloud Controller App, you can effortlessly control the ReefBot Lab from anywhere in the world. The user-friendly interface allows you to schedule and run tests, view all results, and receive timely alerts when new test results are available.
- Easy Setup for Any Tank: Installing the ReefBot Lab is a breeze. Simply immerse the inlet tube in your tank, connect the RODI tube and waste containers, and connect the device to the internet through any Wi-Fi or Ethernet network.
To celebrate it together, we are offering an exclusive 20% discount to customers who use the promo code "reef2reefrkl" during the purchase.
Don't miss out on this opportunity to elevate your aquarium experience!
Last edited:
DEGREGORIIS
New Member
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- 5
Yes, and back to Mastertronic...
DEGREGORIIS
New Member
- Joined
- Feb 11, 2019
- Messages
- 18
- Reaction score
- 5
...
Nano_Man
Anemone L
Photo of the Month
UK Reef Club Member
Hospitality Award
Hong Kong Reef Club
305 Reef Club
Rock Pool Reef Keepers
My Aquarium Showcase
Any more feed back on how good it is
Erric78
Community Member
had it for more than a year and a half, very satisfied, you can check my review on their facebook group
Erric78
Community Member
Weird, considering you're the admin of mastertronic page and probably posted this after Kayleb dragged you out on facebook, I should have known ever since I asked for thoughts about the reefbot and you slid into my dm persuading me into buying the mastertronic and shipping me test kits from european brands, I think it's time @Reef Kinetics file a suit against you for defamation, I'm gonna attach the screenshot here so everyone know what a person you are - you and your FAKE accounts.
kayleb
New Member
Patrick flat blocked me after all I wanted to do was make things right! Then claims the bot was functioning properly when he shipped it, I think not.
If it was why would you block me for asking for help? Not to mention I sent a bunch of pictures showing the damage not even howers after delivery to me.
I do believe the damages most likely happened during transit, but that can't be proven. And seemed very fishy that you block me.
Reef keneticks is trying to help me. Patrick you are not.
If it was why would you block me for asking for help? Not to mention I sent a bunch of pictures showing the damage not even howers after delivery to me.
I do believe the damages most likely happened during transit, but that can't be proven. And seemed very fishy that you block me.
Reef keneticks is trying to help me. Patrick you are not.
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I don't think that this is the place for partisan brand nonsense, fake accounts or other games. Take that nonsense back to FB and leave this for legitimate feedback, help and support.
#MODS can you sort this out?
#MODS can you sort this out?
Nano_Man
Anemone L
Photo of the Month
UK Reef Club Member
Hospitality Award
Hong Kong Reef Club
305 Reef Club
Rock Pool Reef Keepers
My Aquarium Showcase
Put it this way if you spend hard earned cash on this product you should get the best after sale service. If this product isn’t what they say it should be. Offering for sale on this platform we are talking about spending people’s wages on a product that might be good as they say or as rubbish as some have said
Let’s get this resolved once and for all. Good or bad . Why don’t we do a poll from people that have bought it would you buy it again. Yes or no simple question
Let’s get this resolved once and for all. Good or bad . Why don’t we do a poll from people that have bought it would you buy it again. Yes or no simple question
Patrick USED to be the one in the FB group to swoop in and "white knight" any posts who would question, or give an alternate perspective, on Reef Kinetics design or software choices. He would then say you were "whining" and block you. Guess it helped him feel better to get the last word, especially when you would point out his flaws in logic and bias.
Ironic on how he jumped ship after talking up the bot and how amazing it was. Yet he is still lurking in the RK forums
Ironic on how he jumped ship after talking up the bot and how amazing it was. Yet he is still lurking in the RK forums
Lunch and theater all in one… I’m just going to sit here and enjoy my popcorn
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