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I think the water level with the refugium was consistently tripping it. Fixed it by adding the legs of the redsea mat to itYou would need to post more settings. You can adjust how much of the roll advances, up to the whole roll at once. It could be set to cm and you may have entered the number as inches. Also the water sensor will activate the roll, so if it's continuously setting water that might be it to.
Yeah thats how I think it should be but my refugium baffle sets it a lot higher and wanted to keep the refugiumthe water level should be to the top of the inlet pipe.