- Joined
- Jan 17, 2020
- Messages
- 43
- Reaction score
- 28
I didn't. I probably should have.Just out of curiosity, did you not have several shops quote you on initial build?
c
can we get a full tank shot?
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I didn't. I probably should have.Just out of curiosity, did you not have several shops quote you on initial build?
c
can we get a full tank shot?
lol Yeah, it's not junk. It's just not what I ordered.From that distance it looks pretty good
If I paid 3400$ and gave blueprints and they didnt match it, id be sending it back immediatelyHello, I'm hoping to get some input on a new custom acrylic aquarium I just got. This is my second acrylic tank. The first was a 360 gallon from Acrylic Tank Manufacturing about 15 years ago, so I'm not new to custom acrylic aquariums.
My new one is a 180 gallon "L" shaped aquarium. I gave very clear blueprints for the dimensions, but there are several spots that are off by an inch or so. I'm also not real happy with the seams in a few spots. They look a little sloppy to me, and one spot has some tiny bubbles. My old aquarium has perfect looking seams. Another issue is the overflow in the corner comes out further than it was supposed to, so now it won't be hidden behind some brickwork that's on the wall. There was a hole drilled in the top that is in the wrong location, and finally one of the baffles in the custom sump they built is 1.5" too high. I have not talked to the company/guy who made it yet, because I wanted input from you guys first. I also don't want to name who built it until after I talk to them, because if they take care of me I don't want negative info about them online.
I paid $3400 for it, and feel like at that price it should be near perfect. I just don't understand how the dimensions can be off when very clear blueprints were given. I was told if they had any questions during the build that they would contact me, and they never contacted me. Am I out of line for wanting them to rebuild the aquarium the way I ordered it? Thanks for any input you have, and if you had a similar issue how did you deal with it?
Thanks!
That would be awesome, but unfortunately I currently don't have the time.what if u try and make it yourself? first build a small little tank... it would take a long time, u would also learn a cool thing!
I am still looking, and I will for sure check them out. Thanks!Not sure if youre still looking but Titan Aquatic Exhibits built my custom acrylic tank. Great to work with, build quality is insane and I would not hesitate to get another tank from them. Worth a look.
Oh wow. I’m glad he was allowing you to return it for a refund especially since it was custom made. It’s a-shame Glasscages couldn’t do your design as I had them do my custom build and had a great experience. Joe and his team are great. Keep us posted. And can’t wait to see the tank.Just wanted to update everyone. I talked to the owner, and he didn't feel the seams were done poorly, and he didn't have a real answer as to why the dimensions were off other than when they're building custom stuff sometimes they need to make changes on the fly. I said I would have appreciated a phone call to discuss the changes because I would have made different choices based on that info. He didn't take ownership over any of the mistakes, but he did say that if I returned the aquarium and sump he would refund me. However, he would not make me a new tank. He was NOT a jerk about any of it, but again he didn't take responsibility for any of the errors.
I'm grateful he's willing to refund my money, but I still think his response was wrong. He should have told me that it wasn't built to the dimensions I asked for, and that he would make it right. Instead, I got to feel like this was my fault, I was being too picky, and he was doing me a favor by allowing me to drive 3.5 hours away to return everything. Again, I am grateful he's willing to take it back. He could have been a complete jerk about it, but he wasn't. That being said, he also wasn't accepting any responsibility for all the errors they made.
We left it that I would think about it some more before making my decision. I'm currently waiting for some quotes to come in before making my final decision.