Well I ordered again, thinking it was safe to and not a lot has "changed" since my last order. Order placed 12/11/2020, ordered was sent out yesterday, Monday 12/14/2020 for Tuesday 12/15/2020 delivery. Well woke up this morning and went to Fedex tracking and now it's saying Wednesday,12/16/2020. So I reached out to Live Aquaria and it's the same generic, "I apologize again for the delay. We will contact FedEx to see if there is any way to get this to you today, but it may not be delivered until tomorrow." Well it's not going to matter if the heating packs don't last or are packaged how they were packaged before on the top of the Styrofoam box lid on top of the air bubble bags, no where near the fish bag. I told them this was the last time I purchase from them, and to expect hearing from me when my order arrives dead. I can't believe this is happening again and it's only with their main warehouse or shop in Rhinelander, WI that this is happening with which is, in my opinion, embarrassing. I will update when the package arrives, either today or tomorrow with pics of how it was packaged and we will see just how much things have actually changed...