New Fijicube tank arrived Scratched, What would you do?

[sphinx15]

As someone who went through this on a custom tank recently, get it replaced. Once it's filled and has lights over it, it'll glint and be the first thing you see every time you walk up to the tank.

 

[DOJOLOACH]

Yeah I've been talking with Adam there, I'm hoping they can give me store credit at brs instead of fijicube. Otherwise yeah I'd return it

 

[DOJOLOACH]

Was it on the outside?

 

[jft]

Return it for a new tank. You deserve a perfect tank if you paid for it, Accept NOTHING LESS

 

[Lost in the Sauce]

Return it for a new tank. You deserve a perfect tank if you paid for it, Accept NOTHING LESS

Absolutely.

OP bought a new tank. Doesn't matter that brs drop shipped from Fiji. They need to work that out between themselves. You should receive the exact tank you paid for, in the condition you bought it. New, undamaged.

 

[pap2]

send it back. you paid for a new tank not a scratched one.

 

[DOJOLOACH]

Update: I got BRS on the phone and they said fijicube will not allow me to replace it! Mind you this is after fijicube admitted they only inspect by human eye visually and mistakes can be made!!! Brs has their tail between their legs on this can't believe it. They refused to escalate the case.

Personally, yes I wanted a flawless tank, but I'm sure I'll scratch it down the road so I'd take a good partial refund. I was able to negotiate 350$ store credit to BRS as a result of this.

Overall I'm going to say this experience has been bullcrap and I will make sure to spread my experience on fijicube far and wide so others don't make the same mistake.

 

[pap2]

I have a Fiji Sump and it had protective paper in the entire thing.
(pain in the a#$ to get off but no scratches). sorry to hear about your issue.

 

[Lost in the Sauce]

Update: I got BRS on the phone and they said fijicube will not allow me to replace it! Mind you this is after fijicube admitted they only inspect by human eye visually and mistakes can be made!!! Brs has their tail between their legs on this can't believe it. They refused to escalate the case.

Personally, yes I wanted a flawless tank, but I'm sure I'll scratch it down the road so I'd take a good partial refund. I was able to negotiate 350$ store credit to BRS as a result of this.

Overall I'm going to say this experience has been bullcrap and I will make sure to spread my experience on fijicube far and wide so others don't make the same mistake.

I may overlook the scratch for $350..

 

[radfly]

Thanks for the info... was planning to buy Fiji but not now.

 

[FMF0331]

Update: I got BRS on the phone and they said fijicube will not allow me to replace it! Mind you this is after fijicube admitted they only inspect by human eye visually and mistakes can be made!!!

Bye Bye Fiji

You just flushed your business down the drain.

 

[Jonreefer]

Thanks for the info... was planning to buy Fiji but not now.

same here. i was interested in the 48 or 57g setup. i wont order from them now.

 

[reefiniteasy]

BRS should eat the cost and have another drop shipped from FijiCube to you. That is poor customer service from both retailer and manufacturer.

Or at the very least, full refund and they can arrange the return of the tank.

 

[jft]

Sorry to hear I had a fiji sump come IN SCRATCHED TO HIGH HEAVEN, I sent it back will NOT trust quality control from them. YOU should get a fUll refund or a New Tank no if ands or buts, good Luck!

 

[vpierce3]

Update: I got BRS on the phone and they said fijicube will not allow me to replace it! Mind you this is after fijicube admitted they only inspect by human eye visually and mistakes can be made!!! Brs has their tail between their legs on this can't believe it. They refused to escalate the case.

Personally, yes I wanted a flawless tank, but I'm sure I'll scratch it down the road so I'd take a good partial refund. I was able to negotiate 350$ store credit to BRS as a result of this.

Overall I'm going to say this experience has been bullcrap and I will make sure to spread my experience on fijicube far and wide so others don't make the same mistake.

This is where I would have called the credit card co and filed a claim…..absolutely unacceptable.
But since you chose a more gracious route, go talk to a car windshield repair place. They have the tech to fill and polish out stuff from glass. Just a thought.

 

[AquaLogic]

This makes me want to avoid BRS as much as fijicube.