If you haven’t already get in touch with CoralVue support and let them know.In case everybody hasn't said it enough yet...this is ridiculous! i just got 4 of these on Monday and cant get them up and running.
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If you haven’t already get in touch with CoralVue support and let them know.In case everybody hasn't said it enough yet...this is ridiculous! i just got 4 of these on Monday and cant get them up and running.
So is CoralVue the contact point for Kamore? I've yet to reach out to anyone on my dosers but I didn't purchase them from CoralVue so I'm curious if I need to go thorugh them or if I need to go to Kamore directly.I'm running 2.4GHz and on-line. I saw someone, with the same failure mode, mention they only had there device for about 3 weeks as well. I'm beginning to wonder if they had a bad FW release for units in production during given window and that they have not found a way to write over it from the cloud, such that older units work fine, like mentioned by others, and we're just unlucky? My FW shows up as either null, or 1.0.7 when functioning. The device is always on line and I can manually dose even when receiving communication time outs, so I am able to communicate with the device over Wi-Fi all the time.
I also see there are later versions of FW than 1.0.7 but when the unit is communicating properly it shows FW 'up to date' even though it isn't current and therefore will not allow you to update. If I don't hear anything from CoralVue by the end of the week I'll contact them to send it to CoralVue for a FW update, which I can't do even with the 2 phone hotspot. Based on the cost of this thing I'm probably better off just tossing it, but it's hard not trying to get it working.
Another thought is the electronics components themselves, all manufacturers. in this case Kamore, have multiple suppliers for all components, maybe there is a HW compatibility issue during production in this time frame that they are not aware of?
Agree 100%. There's clearly an issue here with the FW. It can't be updated no matter what crazy work around procedure they provide. So updating in house or just sending any of us with the pumps that went out with the possibly bad FW a new pump with new updatable FW already installed might be an option.I just sent a note to CoralVue explaining that the user failure list is growing and that I would be happy to send them my device as test case. I would like to get a piece of hardware in Kamore's hands so we can get this resolved.
They may well know they have an issue but can't come up with a FW patch to make things work, conjecture on my part we'll see. I worked in the electronics industry, even though this is not my area I remember many times where FW was not able to be written over. The only solution was to have a 'boot card' connected to the physical device to completely remove the FW and start over....again we'll see.
Thanks. I saw that Kamoer wasn't directly reachable for US customers but couldn't find anything that specifically stated that CoralVue was their US warranty servicer.My understating is that CoralVue is the US distributor for Kamore. (CoralVue is US distributor for Reef Octopus as well). As such they are responsible to be the interface between the customer and the company which is probably the only way to work it as both companies have no US footprint and are out of the Far East. Kamore is out of Shanghai.
Yes CoralVue is the distributor.So is CoralVue the contact point for Kamore? I've yet to reach out to anyone on my dosers but I didn't purchase them from CoralVue so I'm curious if I need to go thorugh them or if I need to go to Kamore directly.
I was able to return my doser to the LFS where I purchased it today. As it was only 3 weeks old I felt I should have the potential to dump it. I am however going to follow the 2 recent threads on this topic to see where you all end up. It will be interesting to see if Kamore provides you all a solution and communicates clearly what the problem was and the solution is. I felt as though their customer service should have opened a line of communication, so we could see they are actually working on the problem, they may yet, better late then never....we'll see.Looks like they have updated the app (at least for iPhone) I'm showing version 1.8.4 now.
Just for a data point, I'm on Android and have never had a time out on my three pumps. I only connect when at home on my wifi. I think I may have connected once when not at home, just to see if it would work.
I have had various time synch issues over the years, however. Currently I have two pumps that are about a minute off each time I connect to them. The other pump maintains synch.
I've had my pumps for 2 1/2 years.
Here's my app and firmware versions.
View attachment 3147397