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Joe's Annual Back to School FLASH SALE!!! - August 7th - OFFICIAL THREAD!!!
- Thread starter Joe Knows Reefs
- Start date
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Unfortunately, because I have not received a return text, a PM or even an @ on these forums from Joe since August 16th, I've started a dispute with my CC company to get my money back. I'll stick to overpaying at my LFS or ordering from more well known vendors, this whole ordeal has been incredibly off putting.
I am sad to read about a decline like this. He was a childhood friend. I had my own challenges with him over the past year but the details do not matter. In short I was also cheated. I hope Joey realizes all he has to do is what he says and he can start building back his reputation one by one. Dude needs to actually care and execute. Doing just one is not good enough. Relationships are based on trust and if you take someone’s money you owe them a delivery or an update every time You can’t deliver on your previous commitment. It is that simple.
Totally agree with this and I’ll add don’t send someone an actual delivery and substitute with corals the person didn’t purchase and short them too
I already feel bad for the people who are going to buy in his November sale he has every year. Since vendors pay r2r to have sales, I’m sure they won’t turn his money away
Looks like I need to start a dispute with CC company to get my money back as well... I do a lot of business online and I have never had this happen. Just CRAZY 
OP
OP
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I am very sorry everyone.
If you have sent a text or other communication, I am tackling them right now, one by one.
WE ARE SHIPPING TODAY!!!!
The only caveat, I will be shipping UPS from this point forward unless of course someone specifically requests FedEx. FedEx suspended their Service Agreement in 2020 and things are not getting any better. Their delivery times and guarantees have been pushed back and also suspended. Whenever they lift the suspension, guaranteed delivery times will be later than expected.
1030 became 1200
1200 became 1630
1630 became 2100
UPS offers a type of insurance for livestock vendors that would have been immensely useful over the last 2 weeks.
If you have other questions or concerns, or need anything, pease feel free to reach out on our phone. If you already have sent a text, it will be responded to within the hour.
If you left a VM, those responses will follow the text messages, as will PMs, emails, FB, IG and CIA.
PHONE: (843) 224-1776
Thank YOUUUUU!
I am very much embarrassed and ashamed of this fallout. However, I will make sure everyone here is taken care of and not left out to dry.
If you have sent a text or other communication, I am tackling them right now, one by one.
WE ARE SHIPPING TODAY!!!!
The only caveat, I will be shipping UPS from this point forward unless of course someone specifically requests FedEx. FedEx suspended their Service Agreement in 2020 and things are not getting any better. Their delivery times and guarantees have been pushed back and also suspended. Whenever they lift the suspension, guaranteed delivery times will be later than expected.
1030 became 1200
1200 became 1630
1630 became 2100
UPS offers a type of insurance for livestock vendors that would have been immensely useful over the last 2 weeks.
If you have other questions or concerns, or need anything, pease feel free to reach out on our phone. If you already have sent a text, it will be responded to within the hour.
If you left a VM, those responses will follow the text messages, as will PMs, emails, FB, IG and CIA.
PHONE: (843) 224-1776
Thank YOUUUUU!
I am very much embarrassed and ashamed of this fallout. However, I will make sure everyone here is taken care of and not left out to dry.
I feel like if you answered the messages when they came in, daily, there would be no need to "tackle them"
People are saying they have not been replied to in days or weeks, or their requests for refunds are just ignored
I really liked that confetti cake chalice and wanted to pull the trigger but I've yet to hear one good review of your services and nonstop runaround about replying to messages, calls, emails, texts, substitutions on orders without permissions, promises of freebies, and not one person has even received an order from what I can see here. How the heck do you run a business like this??
Correction, it's not nonstop. It's all stop. One reply a week here about getting back on track etc, you must think we are all fools to blindly follow these lies, post after post. There are too many good vendors out there who want our business and reply immediately and make us feel as important as we should feel when trusting a vendor with our money and our choices
People are saying they have not been replied to in days or weeks, or their requests for refunds are just ignored
I really liked that confetti cake chalice and wanted to pull the trigger but I've yet to hear one good review of your services and nonstop runaround about replying to messages, calls, emails, texts, substitutions on orders without permissions, promises of freebies, and not one person has even received an order from what I can see here. How the heck do you run a business like this??
Correction, it's not nonstop. It's all stop. One reply a week here about getting back on track etc, you must think we are all fools to blindly follow these lies, post after post. There are too many good vendors out there who want our business and reply immediately and make us feel as important as we should feel when trusting a vendor with our money and our choices
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Well, I’m going to ask the question. Do you consider totally rearranging someone’s order and then sending none of the “freebies” promised, taking care of us and not hanging us out to dry??
I ordered 4 acro. I only received 3 and only 1 of them was something I ordered.
I ordered 2 certain montipora, you replaced them with 2 others.
I ordered an orange hammer, i got a green one.
I ordered a goniopora, the one I got is dead. Not one polyp has opened up.
I did get the tubbs stellata I ordered and twizzlers I ordered, that’s a miracle.
You asked me to make a list of what I’d like you to pick from for freebies after a phone conversation. I took the time to research and sent the list. Got ABSOLUTELY NOTHING as compensation for all of this BS. All I got was insulted by getting corals I didn’t order and then nothing more!!!!
If you want me to believe that you want to make things right with customers, send me a box with the Acro’s I ordered and paid for, and other items I was told to send you a list of for hassle compensation.
Otherwise you don’t deserve to be doing sales on R2R and are just feeding more lies. Don’t let him fool you guys and girls. You may get a box but it probably won’t be what you ordered!!!!
I'll provide an update when my order gets here, Joe texted me earlier letting me know that my order is at UPS and is shipping today so it should be here tomorrow. Had to cancel my disputes with my CC that I started yesterday, but it is what it is. I'm hopeful but yeah, I will definitely follow up since this situation and everyone involved deserves one.
What is soon?
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Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
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