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I purchased it from live aquaria, I did submit a claim and get my money back. It is slowly making a recovery! (It also came with BJD)If it looked like this in the bag when you received it, the seller should take it back!
Depending on their policy though, if the bag has been opened, it's buyers responsibility.
Where did you buy it from? I would contact them straight away..
I’d say you might see it look better for a short time and die . I’d try cutting off the dead part to give it a better fighting chance.I purchased it from live aquaria, I did submit a claim and get my money back. It is slowly making a recovery! (It also came with BJD)