Hi, one of my G5 XR30 Blues is out and says status open circuit in Mobius. Unit is 2-3 months old and been running at 60%.
can you help me please?
can you help me please?
Follow along with the video below to see how to install our site as a web app on your home screen.
Note: This feature currently requires accessing the site using the built-in Safari browser.
I have the same problem. Did you find a fix for this?Hi, one of my G5 XR30 Blues is out and says status open circuit in Mobius. Unit is 2-3 months old and been running at 60%.
can you help me please?
Still no fix for this, mine is no longer under warranty?Anyone ever find a fix for this???
I didn't find one...but I got lucky as Ecotech just replaced mine under warranty within the past two weeks. I was super impressed with their willingness to help - just had to provide some info and patience.Still no fix for this, mine is no longer under warranty?
I toggled the fan shutdown option and that worked for a few months until it did not. If you are under warranty you need to send it in for sure, if not I found a guy that fixed mine for $100 and did it pretty quick. Was a little nervous using someone I found online but I would use him again. May see if he knows how to fix the crappy power supplies on the Neptune Apex EB832 power bars.I'm actually having the same issue. My XR15 G5 just powers off and I get an "Open circuit" error on Mobius. I've got a ticket open with @Tim at EcoTech who thus far has just asked me for a serial number, hopefully more action to follow.
I'm so glad I found this thread though, it appears that toggling the "Fan Shutdown Enabled" option seems to keep the error from occurring. Since making this change the light hasn't turned off once. So fingers crossed!
Alex at [email protected]I toggled the fan shutdown option and that worked for a few months until it did not. If you are under warranty you need to send it in for sure, if not I found a guy that fixed mine for $100 and did it pretty quick. Was a little nervous using someone I found online but I would use him again. May see if he knows how to fix the crappy power supplies on the Neptune Apex EB832 power bars.
I would still send it in for a warranty claim. I had a Vectra that I bought used from a friend, definitely didn’t meet the warranty claim criteria as I wasn’t the first owner and didn’t have proof of purchase. No idea how old it was since I didn’t buy it, so i don’t know when the warranty expired and didn’t have the serial number of the pump.Still no fix for this, mine is no longer under warranty?