make sure you have the "flow directors" installed properly to tightly fit the basket in place... these look like black plastic rulers that came with the InTank Baskets and have a cut out to slide front outer edge of both the left and right chambers.Have you fingered out how to get the water to skim and flow down the media baskets? Just seems like they sit in there and soak. Will the upgraded return pump do it? Still running stock and have went back and forth with the stock sponge thing and the acrylic baskets. Still not happy and considering a canister filter
This link will show you! just look it all the pictures it has here:
inTank Media Basket Water Director for Fluval Flex 32.5 and 123L
This inTank Water Director helps improve the flow track when the inTank Media Basket for the Fluval Flex 32.5/123L is installed.
intankaquatics.com