fishface NJ
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Water Gap Reef Club
MAC of SW Florida
Rock Pool Reef Keepers
My Tank Thread
Sorry you had a bad experience. Ornate Leopard don't ship well. They stress too much. Dr R has always been great to deal with.Well, I'll pile on. I just received my second Dr Reef order and am less than impressed.
First order was placed at the beginning of December. I was a little confused because I paid the invoice and got the email stating it was shipping the week before Christmas. BUT it didn't actually ship. So my order status was "Thursday" for almost 3 weeks. I did call was told beginning of Jan. I understand not shipping during the holidays, but I receive no communication that my fish were not going to ship after I got the email that said they were. Order was a bunch of green chromis, a yellow watchman goby, diamond goby, purple dotty back, and an exquisite firefish. The diamond goby was alive, but barely, and died within a couple hours. The firefish died 3 days later. Dr reef honored his guarantee and added new fish to the second order I had pending. So communication was a little annoying and I ended up with some loss also, but he stood by the guarantee, so overall, not terrible experience.
Placed a second order before the first ended up shipping. Received it just a couple hours ago. After more than 2 months of waiting. The packaging was poor...no enough stuffing in the box to prevent the bags from sliding around in the box. The order was missing a fish, no explanation why, I was not issued a refund, AND, two wrasse (Oranate Leopard and McCoskers) were both DOA, cloudy and very smelly water. Since its overnight shipping, they must of died almost immediately upon packaging...look at the tail rot in the pic below on the ornate leopard.
I've already sent off pics to Dr Reef and at this point have requested a refund of the missing fish at the 2 dead fish. I am not interested in waiting for fish to ship at some unknown time without any real communication....only to end up with dead fish anyway...
EDIT: Already received an email back. They apologized about the missing fish, they believe it was packed....so maybe someone out there got a free china wrasse..said they would issue a refund. Did not address the DOA specifically, but I am hoping they will issue the refund for those at the same time...
Water was super cloudy...and smelled just awful, this fish died very quickly in the bag...