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New one on the way as we speak!!I would write them again reminding them of your warranty that they indeed guarantee their tank with.. also get a mailing address for the company or headquarters or even the owners mailing address if possible & send ( this is going to sound so old school ) but a certified letter.. sometimes people or companies wake up when a letter is sent as well and possibly a few more emails. I personally would hate to see anyone in this hobby go through what you're experiencing especially if the company is 'at fault.' best of luck to you and your tank!
Ended up with a lot of algae, but no one died!On vacation right now, I took a full tank shot before I left so I’d know how things were vs. how they’ll be when I get back in ten days. Here’s to hoping it’s all gonna be alright and no one dies