ClearView Aquarium Lids Master Thread - It all started RIGHT HERE!!!

[ClearView Lids]

Finally bit the bullet and placed my order. Assuming a higher than normal order amount given the sale, are you still expecting a 6 week lead time? Cannot wait to have a proper cover on my Deep Blue rimless.

Thank you for your order!!! Yes, we have the team working FEVERISHLY to ship on time!

 

[ClearView Lids]

Santa is working very hard to get as many lids out the door as possible for Christmas!

 

[deaclauderdale]

Santa is working very hard to get as many lids out the door as possible for Christmas!

Great video, had no idea that the lids had soich flex. I'll be placing an order early 2017.

 

[aaron23]

lol santa get on it you're slacking!

 

[revhtree]

Santa is working very hard to get as many lids out the door as possible for Christmas!

HA that was good! I also had no idea they would flex like that!

 

[ClearView Lids]

Great video, had no idea that the lids had soich flex. I'll be placing an order early 2017.

HA that was good! I also had no idea they would flex like that!

Absolutely! Our ClearView Lids being made with LEXAN vs Acrylic gives them this flexibility. This flexibility also gives them their strength. One day I'll have to put up a video of our 'stress' and 'abuse' testing on these . Needless to say, we have NEVER been worried about Fedex and their handling of these bad boys in transit to their new homes.

 

[Salty.Reefer]

Hey guys. Thought I might be able to contact you on here. I placed an order on 11/21 and got my confirmation but haven't heard anything sense about the special order. Should I still expect to get my screen early January?

 

[ClearView Lids]

Hey guys. Thought I might be able to contact you on here. I placed an order on 11/21 and got my confirmation but haven't heard anything sense about the special order. Should I still expect to get my screen early January?

Hey Salty, we had a number of orders placed on 11/21 from CA. If you email us at orders [at] artfullyacrylic.com we can look into this for you more specifically.

On the whole though, orders are forecast at 6 weeks from time of order. If you order required extra info from you for us to appropriately fabricate your lid then we would reach out to you when we needed to gather info for your lid's programming which generally happens around week 4-5 currently.

 

[Salty.Reefer]

Hey Salty, we had a number of orders placed on 11/21 from CA. If you email us at orders [at] artfullyacrylic.com we can look into this for you more specifically.

On the whole though, orders are forecast at 6 weeks from time of order. If you order required extra info from you for us to appropriately fabricate your lid then we would reach out to you when we needed to gather info for your lid's programming which generally happens around week 4-5 currently.

Awesome thank you!

 

[Marktheshark83]

Is there a was to track the progress of my order?

I ordered mine around thanksgiving, I know it takes time.
Just curious
Thanks

 

[certain_code]

Is there a was to track the progress of my order?

I ordered mine around thanksgiving, I know it takes time.
Just curious
Thanks

Don't think so. I tried emailing them a few times but got no response. Also ordered mine around Thanksgiving so we should be close by their estimations.

 

[Marktheshark83]

Don't think so. I tried emailing them a few times but got no response. Also ordered mine around Thanksgiving so we should be close by their estimations.

Ok.,thank you [emoji4] [emoji106]

 

[Salty Pickle]

Is there a was to track the progress of my order?

I ordered mine around thanksgiving, I know it takes time.
Just curious
Thanks

I too ordered mine around the same time and I have also emailed multiple times over the past couple weeks with no response. I pretty much gave up and hope to see it sitting on the porch some time soon. Being able to track your order would be super awesome. Be able to see your position in the queue and get automated emails when you progress from the queue to manufacturing to shipping. Sure would cut down on email inquires.

 

[ClearView Lids]

We apologize for any confusion and lack of guidance. We are working diligently to implement new processes to improve these sticking points. In the past this hasn't been an issue, but rapidly increasing production demands have made it challenging to maintain a speedy system of inquiry response while also maintaining a high level of product output. This is a high priority of ours; second in line only to quality production. Improvements are inbound!!

We are working on increasing our staffing for the follow-up/admin side in addition to implementing improvements on the web backend for more informative automatic status updates. Unfortunately, these improvements indeed require a good amount of time to implement and are competing with our production schedule for attention. Follow-up with our customers is important to us so these developments will continue on the front line until we are back up to our standard of providing A+ service across the board from start to finish.

We still encourage customer's to email for information as needed and assure we will make every effort to respond in a timely fashion. If you have sent an email request for information and have not yet received a response as of yet we do apologize for our delay. It is not intentional, and we do assure your order will not be mistakenly processed without us first having addressed any questions/changes/add-ons that you may have. If your inquiry requires immediate response you may also call the store Wed-Sun from 11-7 where a live associate will be available to look into your request more directly. That number is (202) 670-8265.

We look forward to continuing to provide an A+ quality product, along with bringing our standards of customer service/response back up to A+ levels again, in 2017!! Happy New Year Reef2Reef!!

Is there a was to track the progress of my order?

I ordered mine around thanksgiving, I know it takes time.
Just curious
Thanks

I too ordered mine around the same time and I have also emailed multiple times over the past couple weeks with no response. I pretty much gave up and hope to see it sitting on the porch some time soon. Being able to track your order would be super awesome. Be able to see your position in the queue and get automated emails when you progress from the queue to manufacturing to shipping. Sure would cut down on email inquires.

 

[ClearView Lids]

PMs sent to all 3 of you so we can look directly into your requests/status. We cannot reference orders off R2R handles unfortunately.

Is there a was to track the progress of my order?

Also ordered mine around Thanksgiving so we should be close by their estimations.

Being able to track your order would be super awesome. Be able to see your position in the queue and get automated emails when you progress from the queue to manufacturing to shipping. Sure would cut down on email inquires.

 

[Marktheshark83]

PMs sent to all 3 of you so we can look directly into your requests/status. We cannot reference orders off R2R handles unfortunately.

Replied. Thank you

 

[Lovemycj7]

Does the lid for the reefer 350 go around the overflow box or over the overflow box? I ask because I plan on having an xr15 located with the overflow box

 

[mwilk19]

Does the lid for the reefer 350 go around the overflow box or over the overflow box? I ask because I plan on having an xr15 located with the overflow box

You give the particulars of how you want it done. Each one is created individually. Make sure you plan for cables for your powerheads.

 

[Bjreef562]

Left a message on your website but never received a reply reguarding my order, I'm now trying to contact you through the forum. Leaving you a PM with my info.

 

[Marktheshark83]

Got my lid today. Thank you very much. Will post pics once I install