BRS and Icecap 2k gyre

[Asm481]

So as I am sure many of us did, I placed an order with BRS to take advantage of a good price. I ordered a Icecap 2k gyre pump to add to my existing 4k and hydros wave engine le. I placed the order on the 29th and got the order acknowledgment saying tracking to come. The morning of the 31st I emailed wondering the progress of my order. No reply but a email with a tracking number for my order comes late afternoon. Tracking said delivery June 1 so I am all excited to get my stuff. My UPS guy comes and throws the box on my doorstep. My wife says wow hope it's not broke. I bring in the box which is like one cubic foot in size but VERY light. As I open it I am concerned. They shipped me a box of AIR! It's full of those little air pockets with the cart add ons, a sticker and a discount card. NO PUMP!
Inside the box is a sticker stating the pump is backordered! what the heck! Why in the **** would they ship a freaking sticker! Have we completely lost our minds at BRS?
Needless to say, I feel shafted. Eventually I might get my money back, they'll probably want to retain shipping for this useless sticker I received. Furious doesn't quite describe my feeling right now.

 

[exnisstech]

One more reason why BRS has become the last resort for me.

 

[Lbrdsoxfan]

That is insane. Something is up over there and I doubt it's backordered, I'd demand my cash ASAP before you end up with nothing.

Coralvue has discontinued it's relationship with BRS, so that ain't getting restocked, like ever.

 

[areefer01]

So as I am sure many of us did, I placed an order with BRS to take advantage of a good price. I ordered a Icecap 2k gyre pump to add to my existing 4k and hydros wave engine le. I placed the order on the 29th and got the order acknowledgment saying tracking to come. The morning of the 31st I emailed wondering the progress of my order. No reply but a email with a tracking number for my order comes late afternoon. Tracking said delivery June 1 so I am all excited to get my stuff. My UPS guy comes and throws the box on my doorstep. My wife says wow hope it's not broke. I bring in the box which is like one cubic foot in size but VERY light. As I open it I am concerned. They shipped me a box of AIR! It's full of those little air pockets with the cart add ons, a sticker and a discount card. NO PUMP!
Inside the box is a sticker stating the pump is backordered! what the heck! Why in the **** would they ship a freaking sticker! Have we completely lost our minds at BRS?
Needless to say, I feel shafted. Eventually I might get my money back, they'll probably want to retain shipping for this useless sticker I received. Furious doesn't quite describe my feeling right now.

I hope you contacted BRS before posting here. They may be closed over the weekend but it would be a good idea to get in queue for Monday morning or next business day.

 

[Asm481]

I did email BRS before posting here. Of course no response as it is the weekend. I am in just so much shock just the plain idiocy of shipping this box of air. Someone put that together, didn't they wonder how stupid this was?

 

[areefer01]

I did email BRS before posting here. Of course no response as it is the weekend. I am in just so much shock just the plain idiocy of shipping this box of air. Someone put that together, didn't they wonder how stupid this was?

There is usually a sticker on the inside of the box for the packer or packing bot. Wonder what was on it.

 

[Peair]

So as I am sure many of us did, I placed an order with BRS to take advantage of a good price. I ordered a Icecap 2k gyre pump to add to my existing 4k and hydros wave engine le. I placed the order on the 29th and got the order acknowledgment saying tracking to come. The morning of the 31st I emailed wondering the progress of my order. No reply but a email with a tracking number for my order comes late afternoon. Tracking said delivery June 1 so I am all excited to get my stuff. My UPS guy comes and throws the box on my doorstep. My wife says wow hope it's not broke. I bring in the box which is like one cubic foot in size but VERY light. As I open it I am concerned. They shipped me a box of AIR! It's full of those little air pockets with the cart add ons, a sticker and a discount card. NO PUMP!
Inside the box is a sticker stating the pump is backordered! what the heck! Why in the **** would they ship a freaking sticker! Have we completely lost our minds at BRS?
Needless to say, I feel shafted. Eventually I might get my money back, they'll probably want to retain shipping for this useless sticker I received. Furious doesn't quite describe my feeling right now.

Wow that does not sound good, I can imagine how you feel, empty box saying backordered, somebody has to pay for the empty box shipping, I would make a Phone call Monday to talk to them what is happening, there should not be any backorder because they Dropped Hydros, I hope you get this resolved.

 

[telegraham]

@Asm481 ... in the interest of eliminating the box of air thing, I removed the sticker and card from my cart before checking out. I, too, had taken advantage of the MAP abandonment pricing and ordered a GHL Mini WiFi. That order has been in picking since the 29th.

 

[telegraham]

That order has been in picking since the 29th.

...and it shipped.

 

[Lonely reefer's]

There is usually a sticker on the inside of the box for the packer or packing bot. Wonder what was on it.

Sickers inside the box for promotion and win $10-500 next purchase

 

[Bulk Reef Supply]

Thank you for your order, and we apologize for any confusion. Unfortunately, your item was back ordered, but we didn't want you to miss out on receiving your Mr Chili Bucks Savings Card.

There wasn't an error in sending these to you despite the back order. Our items don't always ship together, and because you placed your order during our Memorial Day Sale, we wanted to ensure you received your Savings Card while it is valid in June, even while waiting for your back ordered item.

We typically mail these as postcards if they can't ship with items in an order, but in some cases they may end up in a box by themselves. Talking to the support team, it sounds like they were able to get you a refund as requested. If you have any further questions or needs, our Customer Service Team is happy to help. Please find all of our contact information here: https://www.bulkreefsupply.com/customer-service

 

[Gomi's Reef]

Thank you for your order, and we apologize for any confusion. Unfortunately, your item was back ordered, but we didn't want you to miss out on receiving your Mr Chili Bucks Savings Card.

There wasn't an error in sending these to you despite the back order. Our items don't always ship together, and because you placed your order during our Memorial Day Sale, we wanted to ensure you received your Savings Card while it is valid in June, even while waiting for your back ordered item.

We typically mail these as postcards if they can't ship with items in an order, but in some cases they may end up in a box by themselves. Talking to the support team, it sounds like they were able to get you a refund as requested. If you have any further questions or needs, our Customer Service Team is happy to help. Please find all of our contact information here: https://www.bulkreefsupply.com/customer-service

Pretty bad, and a poor hand wavey justification to go with it.

 

[Gomi's Reef]

Thank you for your order, and we apologize for any confusion. Unfortunately, your item was back ordered, but we didn't want you to miss out on receiving your Mr Chili Bucks Savings Card.

There wasn't an error in sending these to you despite the back order. Our items don't always ship together, and because you placed your order during our Memorial Day Sale, we wanted to ensure you received your Savings Card while it is valid in June, even while waiting for your back ordered item.

We typically mail these as postcards if they can't ship with items in an order, but in some cases they may end up in a box by themselves. Talking to the support team, it sounds like they were able to get you a refund as requested. If you have any further questions or needs, our Customer Service Team is happy to help. Please find all of our contact information here: https://www.bulkreefsupply.com/customer-service

Also, I'm seeking some clarification.

Why was this particular order placed on back order, when other hydros orders were flat out cancelled? Afterall, they all come from CoralVue. And is it even possible for you to fulfil backorders from CV after your smash and grab sale that broke MAP?

Thanks in advance

 

[revhtree]

I suggest if you have questions for BRS that you reach out to them via their contact avenues. As far as some of the comments, that I’m about to clean up, please refer to our TOS about our posting guidelines when it comes to vendor feedback. Thanks,

• Feedback threads about specific vendors, companies and products are allowed as outlined by the TOS. But targeting a specific vendor, company or product in a general discussion where multiple members post dislikes, issues and harsh verbiage is not permitted and will be edited accordingly. Thread titles that are deemed to be overly harsh or inviting a dog pile mentality will be edited to conform to R2R’s guidelines and culture. Our aim is for R2R to be a friendly and welcoming culture for all. Using R2R as a vehicle to air grievances, feed a mob mentality or to cause general negative discourse is prohibited. R2R reserves the right to remove any thread, post, review, feedback, image etc. that might be considered a libelous statement against another member or company. When leaving a review please keep to the facts and avoid speculation and ranting. Our community forum is not a platform to resolves disputes or host rants. Reviews and feedback that do not adhere to these guidelines will be removed.