So as I am sure many of us did, I placed an order with BRS to take advantage of a good price. I ordered a Icecap 2k gyre pump to add to my existing 4k and hydros wave engine le. I placed the order on the 29th and got the order acknowledgment saying tracking to come. The morning of the 31st I emailed wondering the progress of my order. No reply but a email with a tracking number for my order comes late afternoon. Tracking said delivery June 1 so I am all excited to get my stuff. My UPS guy comes and throws the box on my doorstep. My wife says wow hope it's not broke. I bring in the box which is like one cubic foot in size but VERY light. As I open it I am concerned. They shipped me a box of AIR! It's full of those little air pockets with the cart add ons, a sticker and a discount card. NO PUMP!
Inside the box is a sticker stating the pump is backordered! what the heck! Why in the **** would they ship a freaking sticker! Have we completely lost our minds at BRS?
Needless to say, I feel shafted. Eventually I might get my money back, they'll probably want to retain shipping for this useless sticker I received. Furious doesn't quite describe my feeling right now.
Inside the box is a sticker stating the pump is backordered! what the heck! Why in the **** would they ship a freaking sticker! Have we completely lost our minds at BRS?
Needless to say, I feel shafted. Eventually I might get my money back, they'll probably want to retain shipping for this useless sticker I received. Furious doesn't quite describe my feeling right now.