That’s terrible - best of luck
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Yes thought all the staff were great and coped very well if the amount of people in the store. The £1450 coral could have been a good investment, get some frags off of it and keep selling! If only money grew on trees rather than in tanksVery much welcome,and great to meet you also and put face to a name ha ha,couldn't believe it as came over to that one particular coral tank just at exact same time you mentioned same thing you did to me on this site,that's bizarre lol,then I'm like no way.
But yeah it a brilliant store.
I got a couple of different snails also,I think what it is because that guy you was speaking to usually works in the warehouse and wasn't well informed on names of corals,snails etc ( that's if it was him who bagged them up for you) as so many customers over the weekend they needed all staff they could get to help out.but usually they only got 3- 4 members of staff and they all generally know what's what with corals,fish and cuc etc.
I've had 2 snails die also but mine due to them having algae on their back and hermits hanging off their backs and just newly accustomed/ aclimintised to tank,they needed little time to settle in but hermits can be savages lol so I'm thinking maybe use a little breeder box/ nursery to keep my snails in for first day/ night just to give them chance aclimintise in peace away from the hermits then if they want to climb out they can.
Did you see that £ 1450.00 acanthylia or whatever was called,size of a football ,maybe even size of a basketball nearly pffft
Anyway good luck with your newly set up tank,hope it comes on nicely for you ^_^