Apex Showing Alarm Icon But No Alarm Found

[Clownfishy]

My Apex is showing an alarm on the bell icon but I cannot find out what is causing this as nothing is set to alarm. It stays on all day and it is like it does not reset the bell icon after the alarm has gone. Anywhere else I should be looking?

Here is my code for Alarms -

Set OFF
If Output PH_High = ON Then ON
If Output PH_Low = ON Then ON
If Output Temp_VHigh = ON Then ON
If Output Temp_High = ON Then ON
If Output Temp_Warning = ON Then ON
If Output Kalk_Warning = ON Then ON
If Output Light-Left = OFF Then ON
If Output Light-Right = OFF Then ON
If Output Stream-Left = OFF Then ON
If Output Stream-Right = OFF Then ON
If Output Skimmer = OFF Then ON
If Output Heater = OFF Then ON
If Output HEATER-DOS = OFF Then ON
If Output Batteries = OFF Then ON
If Output Alkalinity = OFF Then ON
If Output Calcium = OFF Then ON
If Output Minerals = OFF Then ON
If Output Kalkwasser = OFF Then ON

Many thanks

 

[A_Blind_Reefer]

Does it say anything when you click the bell? Maybe a firmware update available?

 

[Rappa]

Dang man, I'm totally confused just looking at those alarm codes. Maybe your APEX is just confused?

 

[Clownfishy]

Does it say anything when you click the bell? Maybe a firmware update available?

Nope, it just goes into the Alarm log saying there is no alarm!

 

[RoanokeReef]

Nope, it just goes into the Alarm log saying there is no alarm!

Did you try restarting it ?

 

[KrisReef]

Did you try restarting it ?

Otherwise, a cricket bat or just unplugging it is the only help I can offer. Technology is not my strong suite.

 

[Rappa]

I had a mystery alarm for months. I updated my firmware and it went away. Only difference was mine said I had a missing module that didn't exist. I could not delete it.

 

[Clownfishy]

Many thanks for everyones suggestions. Neptune sent out another firmware update and I have just updated to that but still seeing the same problem. I have now logged a support ticket with Neptune so will update this thread if they can find what it causing this.

 

[Clownfishy]

Apologies for the late update but I just wanted to put the solution to this problem here as I hate threads that start with a problem and do not end with the conclusion!

I contacted Neptune who were amazing. First of all, they asked me to check a few things in the Alarm settings which did not change anything. Next they asked me to schedule a phone call with them. Now remember, this Apex unit is well out of warranty yet they provided a free support call where they phone me at my convenience! Anyways, the issue occurred as somehow, "I" entered some programming statements in the SndAlm_I6 and SndWrn_I7 components. I never even knew they existed and once I deleted everything in these two components, the alarms went away. Now I cannot ever remember entering anything in them so how they got there, that is anyone's guess. I did ask could the recent firmware updates caused this but they said no. With my age, it could well have been me and then I forgot I did it.

So in summary, if you have an alarm that you cannot get rid of, check what programming you have in both of these.

Many thanks