AI prime melting

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Bigreefer402

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I purchased these ai primes new in march 2021. Both fixtures had visible spectrum differences but ai said it was normal. Now I just noticed the lens melting and took it apart to find out the UV and Violet diode have melted and are completely fried. I do not recommend these lights. Too much power in too small of a package. I ran all the channels below 80%.

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Bigreefer402

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Bigreefer402

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Is there a way to get them repaired?
I called them and they gave me a fedex postage to send them in. I asked what it was going to cost and they avoided the question entirely. They said this shouldn’t be happening. We will see once I send them in.
 

Landon K

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I called them and they gave me a fedex postage to send them in. I asked what it was going to cost and they avoided the question entirely. They said this shouldn’t be happening. We will see once I send them in.
Lol, there are quite a few reports of people online with this exact problem. I think they might be playing dumb. Hope they take care of you.
 
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Bigreefer402

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Lol, there are quite a few reports of people online with this exact problem. I think they might be playing dumb. Hope they take care of you.
Ya super funny. Giant conglomerate light company makes ****** lights and the consumers are fine with it. Don’t buy this junk.
 
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For what it’s worth I used to grow lots of algae with blurple lights. Seemed fine without lenses.

Don’t buy this junk.

Horses for courses. I wasn’t too chuffed when mine melted but seems to have had no impact on the tank.
 
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Bigreefer402

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For what it’s worth I used to grow lots of algae with blurple lights. Seemed fine without lenses.



Horses for courses. I wasn’t too chuffed when mine melted but seems to have had no impact on the tank.
It’s not just the lenses the actual UV and Violet LED are fried.
 

Daydreamer

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So gutted to have discovered mine has also melted bought brand new in May 2021. These are the settings I’ve been running on my waterbox mini peninsula 15. The screws have started to rust too. It’s just hugely disappointing. £225 on a light that does this
 

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Trickman2

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Garbage lights, one on my younger daughters 25 melted away which was about a year old. Second one I bought used which was on my other daughter’s tank had started to burn the lens also. Not cool
 

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