That‘s a bummer about the snails. Nothing worse than when you order something to address a problem, wait for the product or livestock to arrive and then have the delivered item either broken or dead. I feel your pain.I was super excited about an army of snails arriving today. Whatever type of algae is running wild in my system, it is edible. I just need a few more guys on the job. Unfortunately it looks like almost none of the snails survived the trip. No idea why. The package was on time and seemed well packed. There were 5 hermit crabs in the package which all seem healthy and active, but not the species I was expecting. Time to learn about red legs and hope they are compatible with blue legs. Definitely feeling a bit disappointed at the moment. Wish I'd spent the money on some new corals and a bigger scrub brush instead.