I don't know if it is appropriate to post shoutouts here, but I feel compelled to do so.
Last week I received a new Tunze Osmolator 3 from BRS. The sensor was not working properly more or less right out of the box. I contacted BRS and they responded within a day and put me in touch with Rodger at Tunze. Rodger reached out to me that same day & over the next 2 days we corresponded via email trying to figure out what was going on. It was decided that he would send me a replacement sensor. I explained to Rodger that I was having a major surgery on Tuesday & was hoping to have this in place prior. Two days later the new sensor was on my doorstep in PA from TX. Just above & beyond customer service.
The new sensor is working great & Rodger just acquired a life long customer!
Last week I received a new Tunze Osmolator 3 from BRS. The sensor was not working properly more or less right out of the box. I contacted BRS and they responded within a day and put me in touch with Rodger at Tunze. Rodger reached out to me that same day & over the next 2 days we corresponded via email trying to figure out what was going on. It was decided that he would send me a replacement sensor. I explained to Rodger that I was having a major surgery on Tuesday & was hoping to have this in place prior. Two days later the new sensor was on my doorstep in PA from TX. Just above & beyond customer service.
The new sensor is working great & Rodger just acquired a life long customer!
