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Power supply to the atk
I found a brs question of someone asking about this and brs said the pump is designed to work at 9v that the little controller provides. Take that for what it's worth.
That checks out....wanted to make sure the amps on the pump matched the amps of the power supply. The Neptune pump was rated at 0.8 amps and the power supply was rated at 1.5. You want amps of the device being run to be powered by a supply that is equal to or greater than what is needed....all good.
If you're talking about the Tunze Osmolator pump, it's rated at 3 - 12 volts. The more volts the "faster" it runs.
I'm now at a loss as to what your problem might be. The next thing I'd do is to test the Tunze with some other 12 v power supply I have....or if you have another 24 volt power supply, hook it up to the converter and test that. My thought is that the original power supply