Struggling with Apex Alarms

[Zach W]

I am 2 days into Apex ownership and am struggling with some alarms that show continuously on. I have been getting an Sw2 Open alarm consistently and I have no idea what Sw2 is. Currently I have that Apex A3 and have a pH probe, temp probe, ethernet, and a leak detector plugged into FMM1 on the head unit as well as an aquabus to the EB832. For the EB832 I have two wavemakers, a reefmat, two heaters, and a motion light plugged into the outlets. I also have a cor15 plugged into the 1link. My email alert came preprogrammed with a bunch of alarms that I don’t know what they are, but Sw2 is currently giving me the issue

 

[Lbrdsoxfan]

You buy second hand? If so, someone previously programmed sw2 to making a outlet function, or sending an alert. May need to check the alarm sliders programming.

 

[Zach W]

You buy second hand? If so, someone previously programmed sw2 to making a outlet function, or sending an alert. May need to check the alarm sliders programming.

To the best of my knowledge I bought it new from my local LFS. It looked new coming out of the box at least. The only code that I added was lines 9,10 for the dual heater program. I assume lines 6,7,8 came from me setting up my Cor15 through the task but I really dont know for that either

 

[Lbrdsoxfan]

It sounds like something is inadvertently programmed to sw2. Sw2 is the bob 'break out box' ports. You can either check your alarm code or figure out what you may of programmed sw2 to.

Click the red:

Click the red

Click the alarm icon and then check what is set up to alarm & wrn

 

[Zach W]

You buy second hand? If so, someone previously programmed sw2 to making a outlet function, or sending an alert. May need to check the alarm sliders programming.

This is what I am seeing:

Alarm _1_2 is just "Set OFF" and says it is for FMM_1 at aquabus address 1 which is where I think I have my leak detector plugged in.
SndAlm_I6 and SndAlm_I7 are both also "Set OFF"
The EmailAlm_I5 is the picture in the original post.

 

[Lbrdsoxfan]

Sounds like it's a leak detector issue, unplug it and see if it goes away.

 

[Zach W]

Its possible

Sounds like it's a leak detector issue, unplug it and see if it goes away.

I can try that when I get home. I guess its possible I messed up in the tasks when trying to set this up, not sure how I would've added all of that though. Do you know what lines 3,4,5 are all about?

 

[Dburr1014]

Its possible

I can try that when I get home. I guess its possible I messed up in the tasks when trying to set this up, not sure how I would've added all of that though. Do you know what lines 3,4,5 are all about?

Someone programmed that. Most likely the previous owner.
I hope you didn't pay full price for a used item. If so, if so back to the LFS and ask if they said it was new. You have the proof in the screen shot.

Edit: sw stands for switch. Typically from a breakout box. Did you get a breakout box? It thinks it's open, meaning like a door open so the circuit is broken.

 

[Zach W]

Someone programmed that. Most likely the previous owner.
I hope you didn't pay full price for a used item. If so, if so back to the LFS and ask if they said it was new. You have the proof in the screen shot.

Edit: sw stands for switch. Typically from a breakout box. Did you get a breakout box? It thinks it's open, meaning like a door open so the circuit is broken.

I have an ATK but I haven't set it up yet and that comes with its own FMM (is that what you mean by breakout box?). I was definitely fumbling around in the tasks trying to set things, is it possible I accidently did this when trying to add the one leak detector? I have used the same LFS for years and I would be very surprised if they sold me a used unit as new but who knows.

 

[Lbrdsoxfan]

I have an ATK but I haven't set it up yet and that comes with its own FMM (is that what you mean by breakout box?). I was definitely fumbling around in the tasks trying to set things, is it possible I accidently did this when trying to add the one leak detector? I have used the same LFS for years and I would be very surprised if they sold me a used unit as new but who knows.

This is a break out box:

 

[Zach W]

This is a break out box:
View attachment 3051351

definitely don't have one of those

 

[Dburr1014]

definitely don't have one of those

Did the lfs say the apex was new??

 

[Zach W]

Did the lfs say the apex was new??

correct

 

[Dburr1014]

My break out box controls lights when I open the stand door and float switches to turn on or off rodi water

 

[Dburr1014]

correct

Then I would ask why. You bought a used system.

 

[Dburr1014]

The whole box should have been shrink wrapped. Apex stickers, and a card that says where the website is.

 

[Zach W]

The whole box should have been shrink wrapped. Apex stickers, and a card that says where the website is.

View attachment 3051369

I just reached out to them so we will see, the box was not shrink wrapped, but I believe had everything else you mentioned

 

[ScubaFish802]

Neptune they can login to your unit from their computer and straighten things out. Their support is usually great!

 

[Lbrdsoxfan]

Neptune they can login to your unit from their computer and straighten things out. Their support is usually great!

True, but as a user you should learn how to troubleshoot your equipment yourself... As a A1 & recent A2 user, my A1 gets no love if I need help, just buy a newer unit as support is limited.

 

[ScubaFish802]

True, but as a user you should learn how to troubleshoot your equipment yourself... As a A1 & recent A2 user, my A1 gets no love if I need help, just buy a newer unit as support is limited.

Good point! Both times I have been stuck and had to reach out they also provided step by step instruction on how to fix it myself next time, so could get both with one stone hopefully - they can be a great resource! There is also the Neptune systems forum (I'd link but I think it is frowned upon to link other forums) that can also be some good reading