Reefmat 500 troubleshooting help

[kbnh]

I’ve had my reefmat 500 for about 6 months now, I love it but yesterday an issue came up that I have yet to be able to solve it even find another case of this occurring. I have reached out to Red Sea but still waiting to hear back from them( I emailed them yesterday morning)

It started with a jam notification, i went to investigate and there was no jam that I could see but the water was overflowing out the top. I tried to manually advance it but it wouldn’t move. I “cleared” the jam through the app and tried to manual advance on the drive motor again, nothing. I tried to manual advance via the app, nothing. I hand advance the roll after unlocking it from the sides then place it back, a few hours later same issue. I unplugged the unit then plugged it back, nothing. I’m worried that maybe the motor burnt out but it was working fine for a week. The week before that though the media bag they provided had clogged(I promise I have cleaned the bag itself everytime I change the media) which caused the reefmat to advance about 7-10 feet of fleece unnecessarily, maybe it wore out the motor from the constant operation?

anyone have a similar situation or can suggest a possible fix?

 

[blaxsun]

While I don't think this is the cause, I'd remove the media tray and any media (as you've noticed, this prematurely clogs up and results in higher than normal fleece use).

 

[Starter]

Same problem here with my 1200 this morning, looks like motor is burned out. I will contact my lfs for a replacement motor.

 

[Shadowfire]

Same problem today with my reefmat 500, has been working great since June of last year, but just stopped working and is showing jammed, but there is no jam... When I clear the jam in the app and try to advance it manually, I get an "action failed" error message. Did you find a solution?

 

[kbnh]

Same problem today with my reefmat 500, has been working great since June of last year, but just stopped working and is showing jammed, but there is no jam... When I clear the jam in the app and try to advance it manually, I get an "action failed" error message. Did you find a solution?

Contact Red Sea and they will send a new drive unit out, seems to be a common problem, I had mine running for about 6 months, it works great again with the new unit

 

[Shadowfire]

Contact Red Sea and they will send a new drive unit out, seems to be a common problem, I had mine running for about 6 months, it works great again with the new unit

Yes, I contacted them today and they responded quickly and are sending a replacement motor. Great customer service, but a little disappointed that the product failed so quickly. Thanks for the response.

 

[kbnh]

Yes, I contacted them today and they responded quickly and are sending a replacement motor. Great customer service, but a little disappointed that the product failed so quickly. Thanks for the response.

Out of curiosity did you run into an instance where the filter media bag they provide got clogged in the media chamber?

 

[I.AM.MR.MIKE]

My Reefmat 500 motor just failed and waiting for a reply from Red Sea. Been running flawless since July 2022. It has always been loud though.