I'd like some advice on how to handle this situation.
Let me start by saying I have bought from Reef Nutrition numerous times before without issue.
Long story short, the order was delayed due to customs clearance who called me and claimed they did not know what the items were and asked for further documentation to which I provided (what was supplied from reef nutrition). I received the order three days late (on top of the 3 day deliver time) and unsurprisingly the cold packs were now hot and over 30 bottles of pods all dead. For those wondering, I am located in Asia so the delivery time is crucial with not much leeway for additional days in transit.
I emailed both FedEx and Reef Nutrition about this, both stating they could do nothing due to customs delays. Whilst I get customs is out of anyone's control, it's your typical case of wiping your hands clean and blaming someone else which is highly frustrating.
Do I have to accept that I've taken a hit or are there any suggestions as to how to approach this? Partially venting, partially seeking guidance here.
Let me start by saying I have bought from Reef Nutrition numerous times before without issue.
Long story short, the order was delayed due to customs clearance who called me and claimed they did not know what the items were and asked for further documentation to which I provided (what was supplied from reef nutrition). I received the order three days late (on top of the 3 day deliver time) and unsurprisingly the cold packs were now hot and over 30 bottles of pods all dead. For those wondering, I am located in Asia so the delivery time is crucial with not much leeway for additional days in transit.
I emailed both FedEx and Reef Nutrition about this, both stating they could do nothing due to customs delays. Whilst I get customs is out of anyone's control, it's your typical case of wiping your hands clean and blaming someone else which is highly frustrating.
Do I have to accept that I've taken a hit or are there any suggestions as to how to approach this? Partially venting, partially seeking guidance here.