Please Help! MyAI App All Of A Sudden Cannot Connect BLE To My Devices

[Hmoney720]

Good evening.

My Nero 3 and AI Prime have been running without any issues for over a year! For the last few days, the Nero 3 has said it cannot connect to BLE. Sadly, I have not been able to turn on Feed Mode to feed. A few minutes ago, I tried fixing it, and accidentally deleted the AI Prime out of the app!! Now, it sees my AI Prime, updates the firmware, BUT CANNOT FIND A BLUETOOTH CONNECTION. So now my lights are off when they are supposed to be on and I cannot get the Ai Prime to be added back to my tank. I have deleted cache, forced stop the app and my bluetooth system settings, and have read every single troubleshooting article AI has and nothing has worked. PLEASE HELP I am worried that my lights being off is going to throw off the schedule of my coral and fish.

Thank you so much for reading this I appreciate it

 

[Hmoney720]

Good evening.

My Nero 3 and AI Prime have been running without any issues for over a year! For the last few days, the Nero 3 has said it cannot connect to BLE. Sadly, I have not been able to turn on Feed Mode to feed. A few minutes ago, I tried fixing it, and accidentally deleted the AI Prime out of the app!! Now, it sees my AI Prime, updates the firmware, BUT CANNOT FIND A BLUETOOTH CONNECTION. So now my lights are off when they are supposed to be on and I cannot get the Ai Prime to be added back to my tank. I have deleted cache, forced stop the app and my bluetooth system settings, and have read every single troubleshooting article AI has and nothing has worked. PLEASE HELP I am worried that my lights being off is going to throw off the schedule of my coral and fish.

Thank you so much for reading this I appreciate it

So it seems like the only fix I just discovered on my own was to add my device under a new tank. I have NO idea why this happened in the first place and I am scared to add my Nero 3 to the "new tank" since I may lose my schedule.