Davileet
Active Member
Wanted to post this mostly as a public service anouncement but also to bring some clarity on what its like to deal with Planet Aquariums when an issue arises. And, also just to air a little of my frustration in getting a fair resolution.
There was no other reviews I could find on this thing, and honestly I was hoping to be the first to leave a positive review and share the love to make these glass sumps more popular. Unfortunately, I am less than thrilled with the whole experience and instead now wish I had gone a different route and just went with an acrylic sump.
I wanted to show how this sump was built so that others are aware and maybe think twice before purchasing one of these things.
Honestly, the build quality on this OceanVue is atrocious, at least for what Planet Aquariums standards should be. The whole tank is lopsided, it's out of square, and is 1/4" wider at the top on one end. It has a very large bubble in a corner seam, and the silicone is very messy throughout the tank as no tape was used to make clean lines. But the biggest issue, there is a 3/8" gap in between the glass mating surfaces in one corner that is filled with silicone. All issues pictured below.
I have been in touch with Planet Aquariums and the owner of Coral Vault who I purchased the tank through, and at first they tried to buy me off with an extended warranty and 15% partial refund. Neither of these things pay for my floor when the 3/8" silicone seam comes apart. I have been told "this tank is built within spec" and "this is meant for utility, and isn't going to be perfect."
I sent an email out pushing this issue further up the chain to the company owners, and I was able to actually get a hold of a human over at Planet. Planet is now willing to replace the sump, however they want me to pay for return shipping of the original sump that should have never been shipped out to me in the first place. Planet is worried about their bottom line, but at the same time, don't seem to care much about mine.
I would be interested to know the concensus amongst people who read this thread. And whether or not I am being overly dramatic, or if this is a fair concern that should not be accepted.
Thanks for reading.
There was no other reviews I could find on this thing, and honestly I was hoping to be the first to leave a positive review and share the love to make these glass sumps more popular. Unfortunately, I am less than thrilled with the whole experience and instead now wish I had gone a different route and just went with an acrylic sump.
I wanted to show how this sump was built so that others are aware and maybe think twice before purchasing one of these things.
Honestly, the build quality on this OceanVue is atrocious, at least for what Planet Aquariums standards should be. The whole tank is lopsided, it's out of square, and is 1/4" wider at the top on one end. It has a very large bubble in a corner seam, and the silicone is very messy throughout the tank as no tape was used to make clean lines. But the biggest issue, there is a 3/8" gap in between the glass mating surfaces in one corner that is filled with silicone. All issues pictured below.
I have been in touch with Planet Aquariums and the owner of Coral Vault who I purchased the tank through, and at first they tried to buy me off with an extended warranty and 15% partial refund. Neither of these things pay for my floor when the 3/8" silicone seam comes apart. I have been told "this tank is built within spec" and "this is meant for utility, and isn't going to be perfect."
I sent an email out pushing this issue further up the chain to the company owners, and I was able to actually get a hold of a human over at Planet. Planet is now willing to replace the sump, however they want me to pay for return shipping of the original sump that should have never been shipped out to me in the first place. Planet is worried about their bottom line, but at the same time, don't seem to care much about mine.
I would be interested to know the concensus amongst people who read this thread. And whether or not I am being overly dramatic, or if this is a fair concern that should not be accepted.
Thanks for reading.
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