NEW US ICP-Test collection point address!

Fauna Marin Support · Feb 3, 2023

NEW US collection point address for your water samples - please send your water samples to this address in the USA:

Fauna Marin ICP LAP
Shipping Center
555 W. 38th St
Houston TX 77018

Thank you!

And don't forget to register your test before you send it to us:
https://lab.faunamarin.de/en

As soon as your samples arrive in our lab you will get a notification of receipt via email if your sample is registered on our lab website.

More information about the Fauna Marin ICP Lab: https://www.faunamarin.de/en/laboratory/

Fauna Marin Support · Feb 6, 2023

Stephen Glover · Feb 8, 2023

Hello, I recently sent in one of the older ICP tests with the 4 digit label. I sent it to the Houston TX address that was on your website prior to this new address you just posted. I sent it first class and received a delivery confirmation on 1/20. Has my sample been lost?

Tracking Number:

9500110933793017312558

Delivered, Garage or Other Location at Address

HOUSTON, TX 77060

January 20, 2023, 12:24 pm

java · Feb 8, 2023

Similar issue as the post above. I always check the website for the current shipping address and it still ended up having to be forwarded since the website wasn’t updated prior to sending. Sent with tracking on 1/31 with delivery expected 2/3. Still not delivered as of 2/8. Maybe update the website a little faster next time.

Fauna Marin Support · Feb 9, 2023

java said:
Similar issue as the post above. I always check the website for the current shipping address and it still ended up having to be forwarded since the website wasn’t updated prior to sending. Sent with tracking on 1/31 with delivery expected 2/3. Still not delivered as of 2/8. Maybe update the website a little faster next time.

Hi there, we are very sorry about that!
Your packages should be redirected to the new location - so maybe there ist a delay because of that.

But anyway: if your test is lost or very long on the way, please contact us at [email protected], tell us your testnumber and where you bought it. We will try to send you a new analysis kit.