Need support - Plank feeder

[DangerDave]

Hello

I'm looking to get help with a product I recently purchased. I submitted using the contact us button on the website, but haven't heard back. I just tried again today. Is there another way I'm supposed to contact you for support?

Dave

 

[BroccoliFarmer]

Hello

I'm looking to get help with a product I recently purchased. I submitted using the contact us button on the website, but haven't heard back. I just tried again today. Is there another way I'm supposed to contact you for support?

Dave

@AVAST Marine

I tagged them for you. I have a plank..how can I assist?

 

[AVAST Marine]

Hello

I'm looking to get help with a product I recently purchased. I submitted using the contact us button on the website, but haven't heard back. I just tried again today. Is there another way I'm supposed to contact you for support?

Dave

Hi Dave,

We replied yesterday, not sure why you did not get reply. We are sending you a new Plank today with a prepaid return label for the damaged one. We would have sent yesterday but no USPS due to holiday. I will reply back to your new support email to see if you get it.

 

[DangerDave]

I got the emails and just responded, thank you very much!! .


Dave

 

[BroccoliFarmer]

Hi Dave,

We replied yesterday, not sure why you did not get reply. We are sending you a new Plank today with a prepaid return label for the damaged one. We would have sent yesterday but no USPS due to holiday. I will reply back to your new support email to see if you get it.

You guys are fantastic!! I wish every vendor had your reputation and client service skills!!!

 

[DangerDave]

You guys are fantastic!! I wish every vendor had your reputation and client service skills!!!

Agreed. I’ve been nothing but pleased with the products I’ve purchased from them. I only posted here to get their attn, and it turned out to be my email that was the issue and not Avast.

thanks again Avast!!

 

[DangerDave]

@AVAST Marine

I tagged them for you. I have a plank..how can I assist?

They got me covered, thanks for tagging them.

Btw I think the plank is one of the best pieces of hardware I have for my reef!