This could be the carbon insert not fully pushed into the carbon lid coupling allowing a small bypass. Try reseating this connection and let me know if it pushes the water through to the correct level. If not, a video of it in operation would be helpful. You can send to [email protected] for a little faster response time.
Thanks! I cleaned off a few pieces of carbon and reseated it. I also had to bump up the flow a drop but now the water level is running below the carbon. Excited to get this going!