As far as I know, RedSea responds to people on an individual basis. I have no clue the cause or the fix for this problem - and my guess it's not one problem - but multiple potential issues that can lead tanks to leak. If there is some fixable issue and for whatever reason they are not fixing it - thats a problem. I am still curious as to how many tanks that used the 'brace fix' failed after.This issue always reminds me of a former gpu company evga. They had an issue with some 30 series cards bricking while running certain games. What they did is re-evaluate and test their products, they owned the error in the faulty manufacturing components, and fixed the problem. Not only that but they planned ahead, they had set aside a certain amount of cards for quick replacements for people so when the problem popped up once the customers had proof they mailed the broken cards back evga mailed them out a replacement right away. The customer didn't have to wait for the company to receive the card, diagnose the issue and run through months of paperwork and back and forth emails. They had their replacement cards within days of mailing the broken cards back. And this was during a time where silicone for gpu chips was scarce causing a huge shortage of stock.
My point in saying all this is companies are allowed a mistake here and there, but there's ways to respond that is respectful to their customers. This was a good example for me of the good way to deal with an issue. Red sea is the bad example.