I’m so happy to hear how well they took care of you. In my business there can be serious customer service issues and they are not always handled the right way which is very frustrating. I’m always happy to hear about a business that goes the extra mile to make things right because that’s the right thing to do. It earns you customers for life.Replacement coral(s) came in today from Kung Fu Corals, and all I can say is not only did they replace the damaged and dead coral, but what they sent was well beyond doing the right thing. No exposed skeleton, no damage, just as carefully packed as the first shipment was.
When damage happens due to shipping (and I believe that was what happened) and not due to packaging and the care folks use in packing it always just sucks. You almost don't want to even say anything because it's not the fault of the packager/seller. But, at the same time you ordered something and you didn't get it... just a sucky situation.
These guys sent me a bunch of pictures and told me to just pick what I wanted. I chose the one that was closest in appearance to the original purchased coral. They said that it was three heads, just like the original one, and although they couldn't refund shipping, they were throwing in a hammer frag to basically cover the shipping cost of the replacements.
I had them send it Fedex this time and had it held for pickup, so it did arrive safely, picked it up, shot home to acclimate, and this is what they sent.
Yep, technically three heads, but you can see one of them is almost divided into two heads, and that big head is nearly divided into three. So, essentially, they sent me a six head coral to replace a three head one. AND a polyp of gold hammer to cover shipping.
I've had stuff arrive that was not what I have ordered from other vendors in the past, and stuff arrive dead (again, because of UPS), and all sorts of other issues, but I have never had this kind of a positive experience come out of a negative one. WWC sent me a wrong coral once after an auction, and they refunded the purchase and I kept the coral, but I didn't get the coral I wanted and that was never an offer from them. I had a shipment from ASD die, and they gave me credit but no longer had that same torch, so I had to kick in extra to get something else. Neither of these was ideal, but both were acceptable.
What these guys did was ideal for me, but certainly not for them. They went way out of their way - they sent me at least 15 emails, and a bevy of texts to make sure I was happy. And I cannot recommend them strongly enough. In the rare event that something is wrong with an order, they *will* make it right.
These. Guys. Rock.
Awful color from a quick cell phone snap, but this "three head" yellow octospawn is probably 6" long and 5" wide and isn't even fully inflated yet. I would be embarrased to tell you how little I paid for it. If you're in the SoCal area, you should check them out in person. And please post some pictures for the rest of us to see if you do. Will be doing a vendor review on them soon with more details.
Stay tuned. Tomorrow is rescape day. Everything out, tank total scrape and clean, and then playing with the lego bricks that are my coral tiles until I get it right.
Staying tuned for re-scape day, can’t wait to see it.